Customer Service Call Center Specialist

iQor, Inc.; Medellín; Hybrid; COP 11,160,000 - 20,088,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You will handle a high volume of inbound or outbound calls and aim to create a positive experience for every caller.

Responsibilities include greeting customers, resolving inquiries, educating them about products and services, and maintaining high productivity and quality standards while supporting flexible shifts, including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Accuracy

Attendance

Flexible shifts

Education

High school diploma

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You will handle a high volume of inbound or outbound calls and aim to create a positive experience for every caller.

Responsibilities include greeting customers, resolving inquiries, educating them about products and services, and maintaining high productivity and quality standards while supporting flexible shifts, including nights and weekends.