Customer Service Agent — Flexible Shifts & Growth Path

iQor; Medellín; Hybrid; COP 18,000,000 - 24,000,000; Full time

Job summary

iQor in Medellín is seeking a polite, professional Customer Service Call Center Agent to represent our clients with remarkable service on every call. You will handle a high volume of inbound or outbound calls, listen to customers, understand issues, and provide accurate, efficient resolutions.

You must be able to work independently and as part of a team, maintain accuracy, and stay consistently reliable. A HS diploma is required, with shifts including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and especially weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Accuracy/production standards

Attendance

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor in Medellín is seeking a polite, professional Customer Service Call Center Agent to represent our clients with remarkable service on every call. You will handle a high volume of inbound or outbound calls, listen to customers, understand issues, and provide accurate, efficient resolutions.

You must be able to work independently and as part of a team, maintain accuracy, and stay consistently reliable. A HS diploma is required, with shifts including nights and weekends.