Customer Service Agent | English C1/C2

Xtendo Global; Colombia; Remote; COP 20,088,000 - 31,248,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Professional development

Collaborative environment

Ongoing training

Job summary

Xtendo Global in Colombia seeks a customer support specialist to handle calls, chats, and emails with clarity and a solution-oriented approach.

You will work with a multinational team, utilize CRM systems, and strive to exceed service and conversion goals through proactive problem-solving and professional English communication. Training and growth opportunities are provided.

Qualifications

• Must have 6 months minimum in BPO or multichannel customer service.
• C1/C2 English with validation.
• Proficiency in Excel and CRM tools.

Responsibilities

• Provide customer support via phone, chats, and emails with clear, efficient service.
• Record accurate, up-to-date information in the CRM and keep data organized.
• Meet and exceed conversion goals and identify opportunities to improve performance.
• Collaborate with other departments to resolve complex cases and share customer feedback.

Skills

Advanced English (C1/C2)

BPO / multichannel support

Communication skills

Proactive and results-oriented

Education

Business Administration / Industrial Engineering (related field)

Tools

Excel

CRM software

Job description

You will provide customer support via phone calls, chats, and emails, ensuring clear and solution-oriented service. Requirements: advanced English, training in administrative areas, experience in BPO, and proficiency in Excel. We offer ongoing training, opportunities for growth, and a collaborative environment.

Key Responsibilities:

• You will be responsible for providing customer support through different channels (calls, chats, and emails), ensuring clear, efficient, and high-quality service in every interaction.

What we offer:

• Competitive income + bonuses for meeting objectives.
• Opportunities for learning and professional development.
• Collaborative and inclusive work environment.
• Continuous training and support in your growth.

What we look for in you:

• C1/C2 English (Validation required).
• Education: Student or professional in Business Administration, Industrial Engineering, or related fields.
• Experience: Minimum of 6 months in BPO or multichannel customer service.
• Skills: Proficiency in Excel and computer tools, dynamism, proactivity, and results orientation.
• Ability to handle objections and answer questions clearly and persuasively.

What we expect from you:

Information Management and CRM

• Record accurate and up-to-date information in the CRM.
• Keep the database organized and complete.

Customer Service

• Answer inquiries via phone and email.
• Resolve issues with a proactive and solution-oriented approach.

Objective Achievement

• Meet and exceed conversion goals.
• Identify opportunities to improve performance and results.

Continuous Improvement

• Propose ideas to optimize processes.
• Actively participate in training and updates.

Cross-Departmental Collaboration

• Work with other areas to resolve complex cases.
• Share customer feedback to improve the experience.