Bilingual Customer Expert

TP; Bogotá ciudad; On-site; COP 26,784,000 - 40,176,000; Full time

Benefits offered by this job

Bonus

Job summary

TP in Bogotá is seeking a talented Bilingual Customer Expert to support customers across phone, chat, and email for travel assistance services.

You will document interactions, resolve inquiries, and collaborate with internal teams in a fast-paced, international environment. On-site role at Carrera 11 #82-01 with rotating AM-PM shifts.

Qualifications

• Minimum 6 months of CERTIFIED experience in Customer Service through any channel.
• Previous experience in the BPO industry is highly preferred.
• Availability to start by early October 2026.
• English level B2+ or C1.

Responsibilities

• Provide customer support via phone, chat, and email.
• Assist customers with service-related inquiries and requests.
• Deliver a positive, empathetic, and solution-oriented experience.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with internal teams to ensure effective case resolution.

Skills

Multichannel support

Bilingual English

Customer service

Strong communication

Fast-paced work

On-site

Interpersonal skills

Job description

We are looking for talented professionals with passion for customer experience to join the international team of our client, a global company within the travel assistance industry. If you enjoy helping customers and solving situations efficiently, this opportunity could be a great fit for you.

As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, and resolving situations in a timely manner.

• Provide customer support via phone, chat, and email.
• Assist customers with service-related inquiries and requests.
• Deliver a positive, empathetic, and solution-oriented experience.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with internal teams to ensure effective case resolution.
• English level B2+ or C1.
• Minimum 6 months of CERTIFIED experience in Customer Service through any channel.
• Previous Experience in the BPO industry is highly preferred.
• Availability to start by early October 2026
• Experience in multichannel support is a plus.
• Strong communication and interpersonal skills.
• Ability to succeed in fast-paced environments.
• Direct hiring with the client company
• An on-site job in the north of the city | Carrera 11 #82-01
• Internal incentive opportunities (Bonus)
• International and dynamic environment
• Rotative shifts AM - PM | 5 working days per week + 2 days off

If you are passionate about delivering the best customer experience and want to become part of an international environment, we’d love to hear from you.