Bilingual Customer Service Representative

MySavant.AI; Medellín; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Descripción de la vacante

A technology company in Medellín is seeking a Customer Service Representative to handle customer inquiries via phone, email, and chat. This role requires experience in customer service or BPO environments and strong communication and problem-solving skills. Candidates must be proficient with ticketing systems like Zendesk or HubSpot. Responsibilities include maintaining accurate records of interactions and collaborating with internal teams to resolve issues. Join us to deliver exceptional customer support!

Formación

• Experience in customer service, helpdesk, or BPO environments.
• Experience with ticketing systems is a must.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to multitask and work effectively in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries across multiple channels.
• Create, update, and resolve tickets using support platforms.
• Troubleshoot issues and escalate cases when needed.
• Maintain accurate records of customer interactions.
• Follow internal processes and meet service quality standards.
• Collaborate with internal teams to resolve customer concerns.

Conocimientos

Strong communication skills

Problem-solving skills

Multitasking

Herramientas

Zendesk

HubSpot

Service Cloud

Descripción del empleo

The Customer Service Representative handles customer inquiries and support requests via phone, email, and chat. The role requires experience in customer service or BPO environments and hands-on use of ticketing systems to manage and resolve cases efficiently.

Key Responsibilities

• Respond to customer inquiries across multiple channels.
• Create, update, and resolve tickets using support platforms.
• Troubleshoot issues and escalate cases when needed.
• Maintain accurate records of customer interactions.
• Follow internal processes and meet service quality standards.
• Collaborate with internal teams to resolve customer concerns.

Qualifications

• Experience in customer service, helpdesk, or BPO environments.
• Experience with ticketing systems such as Zendesk, HubSpot, Service Cloud, or similar is a must
• Strong communication and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.