Bilingual Customer Service Representative

EmpireOne BPO Solutions, Inc.; Colombia; On-site; COP 13,392,000 - 22,320,000; Full time

Job summary

A leading BPO solutions provider in Colombia is seeking a skilled Customer Service Representative to enhance customer satisfaction and resolve issues effectively. You will engage with customers through various channels, actively listen to their inquiries, and provide timely solutions. Ideal candidates should possess a high school degree, strong communication skills in both English and Spanish, and a commitment to helping others. This full-time position entails a 40-hour work week with competitive working conditions.

Qualifications

• Excellent listening skills and an empathetic voice and manner.
• Ability to stay calm when customers are stressed or upset.
• Excellent communication and presentation skills.
• Familiarity with CRM systems and practices.

Responsibilities

• Respond promptly to customer inquiries and is an active listener.
• Acknowledge and resolve customer complaints and issues.
• Process orders, forms, applications, and requests.
• Build sustainable relationships and trust with customers.
• Contribute to a positive atmosphere in the customer service center.

Skills

Excellent listening skills and an empathetic voice and manner

Resolving Conflict and negotiation skills

Accountability and dedication to customer satisfaction

Ability to multi-task, prioritize and manage time effectively

Excellent communication and presentation skills

Good attention to details

Calm demeanor under stress

Problem solving skills

Computer skills and familiarity with CRM systems

Fluent in English

Fluent in Spanish

Education

High school degree or more

Job description

Overview

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from EmpireOne BPO Solutions, Inc. A Customer Service Representative, (or CSR), will act as a liaison, provide simple and accurate information, and resolve any related problems that our customers face with efficiency and quality. The best CSRs are genuine to help customers. They should be patient, empathetic, and passionately communicative. They are confident at troubleshooting and able to investigate if they do not have enough information to resolve customer complaints.

Responsibilities

• Develop and maintain positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to customer inquiries and is an active listener.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints and issues.
• Understands and studies product and support information to relay to customer
• Processing orders, forms, applications, and requests as applicable.
• Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Build sustainable relationships and trust with customers and client through open and interactive communication.
• Meet personal/customer service team performance targets and call handling targets.
• Go the extra mile to engage customers and exceed their customer service expectations.
• Contribute to a positive, happy atmosphere in the customer service center, and at EmpireOne in general.

Qualifications

• High school degree or more.
• Experience working with customer support.
• Excellent listening skills and an empathetic voice and manner
• Accountability and dedication to customer satisfaction.
• Ability to stay calm when customers are stressed or upset.
• Resolving Conflict and negotiation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Possesses good attention to details; attentive and adaptable.
• Has ability to work under pressure; and good with analysis and problem solving skills'
• Possesses good computer skills, familiarity with CRM systems and practices; and Windows Office applications and other internet applications .
• Excellent communication and presentation skills.
• Excellent English speaking and writing skills.
• Excellent Spanish speaking and writing skills.

Hours of Work: 40 hours per week, 8 hours per day with 30 mins lunch break

Employment type: Full-time