Customer Service Analyst

Auxis; Perímetro Urbano Barranquilla; On-site; COP 24,000,000 - 38,000,000; Full time

Job summary

Auxis in Barranquilla, Colombia seeks an HR/Customer Service Associate to be the first point of contact for employees and clients, providing support via phone, email, chat, and text while maintaining confidentiality. Responsibilities include handling inquiries about payroll, benefits, employee portals, and employment verifications; documenting interactions and ensuring timely, accurate responses.

Requirements include Advanced English (C1+), 1 year in customer service or call center, strong

Qualifications

• Advanced English proficiency (C1 or higher).
• Minimum 1 year of experience in Customer Service or Call Center environments.
• Strong verbal and written communication skills, including professional email handling.
• Ability to multitask across multiple communication channels.
• Excellent attention to detail and problem-solving skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, chat, and text.
• Resolve payroll, benefits, employee portal, and HR-related questions.
• Document interactions and create cases within internal systems.
• Provide accurate and timely solutions while following established procedures.
• Maintain confidentiality when handling sensitive employee information.
• Meet quality and customer satisfaction standards.

Skills

Advanced English (C1+)

Multichannel support

Strong communication

Attention to detail

Problem solving

Tools

Microsoft Office

Web-based systems

Job description

Job Summary

Serve as the first point of contact for employees and clients. In this role, you will provide support through phone, email, chat, and text, assisting with inquiries related to payroll, benefits, employee portals, employment verifications, and general HR services while maintaining a high level of confidentiality and customer service.

Responsibilities

• Handle inbound customer inquiries via phone, email, chat, and text.
• Resolve payroll, benefits, employee portal, and HR-related questions.
• Document interactions and create cases within internal systems.
• Provide accurate and timely solutions while following established procedures.
• Maintain confidentiality when handling sensitive employee information.
• Meet quality and customer satisfaction standards.

Requirements

• Advanced English proficiency (C1 or higher).
• Minimum 1 year of experience in Customer Service or Call Center environments.
• Strong verbal and written communication skills, including professional email handling.
• Ability to multitask across multiple communication channels.
• Excellent attention to detail and problem-solving skills.
• Proficiency with Microsoft Office and web-based systems.