Customer Service Expert: English B2 Work At Home Nacional

Teleperformance Colombia; Bogotá; Remote; COP 23,510,000 - 28,161,000; Full time

Benefits offered by this job

Performance-based bonuses

42 hours per week schedule

Indefinite-term contract

Gaming Arena access

Employee fund benefits

Job summary

Teleperformance Colombia is seeking a Customer Service Representative to join our team working from home in Colombia. You will respond to inquiries, guide customers clearly and professionally, and provide solutions across service scenarios to ensure a smooth, positive experience in every interaction.

Requirements include customer focus, problem-solving, and bilingual English (B2+). The role offers a stable indefinite-term contract, with bonuses and additional perks likeGaming Arena and employee

Qualifications

• Bilingual with English level B2 or higher.
• Customer-focused and solution-driven mindset.
• Clear and friendly communication with customers.
• Proactive problem solving under varying scenarios.
• Ability to handle information responsibly and discreetly.

Responsibilities

• Respond to inquiries and provide clear, friendly guidance.
• Deliver effective solutions across service scenarios.
• Understand customer needs and ensure a positive experience.
• Handle information with care and discretion.

Job description

Were looking for a Customer Service Representative to join our team woring from home. In this role, youll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (English level B2), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Lets Talk About Benefits:

• Salary: COP $2.315.000/Mo.
• Performance-based bonuses* to reward your results and commitment.
• Work schedules of 42 hours per week*, designed to support work-life balance.
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.
• *Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world. Make a difference with the TOP Team!