Customer Service Agent | Spanish

Xtendo Global; Colombia; Remote; COP 27,900,000 - 39,060,000; Part time

Benefits offered by this job

Remote work from Colombia

Ongoing training

Growth opportunities

Job summary

Candidates should have prior service experience, education in administration or economics, and strong Excel/Google Suite skills. English and/or Portuguese are desirable for effective communication across teams.

Qualifications

• Experience in customer service, call center, or administrative tasks.
• Education in Administration, Economics, or related fields.
• Attention to detail and experience in telephone management.
• Knowledge of CRMs, advanced Excel, Google Suite.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat and resolve issues promptly.
• Maintain detailed records of interactions in the CRM and update customer data.
• Assist customers with orders, returns, and exchanges and provide basic product guidance.
• Identify opportunities to improve service processes and participate in training sessions.
• Collaborate with other departments to resolve issues and relay customer feedback to management.

Skills

Customer service

Call center

Administrative tasks

English (C1)

Portuguese (C1)

Education

Administration

Economics

Tools

CRM software

Excel

Google Suite

Job description

Do you have experience in customer service and are passionate about resolving queries with empathy and efficiency? This is your opportunity! We are looking for agents with excellent communication skills, a positive attitude, and a focus on continuous improvement. We offer remote work from Colombia, ongoing training, and real opportunities for professional growth.

Key Responsibilities:

• Customer Service

  Respond to customer inquiries via phone, email, and live chat.

  Resolve customer issues and complaints in a timely manner and with a solution-oriented approach.

• Information Management

  Keep detailed records of customer interactions in the CRM system.

  Update the database with relevant customer information and their inquiries.

• Support and Assistance

  Assist customers with order, return, and exchange processes.

  Guide customers in the use of products and services, providing basic technical solutions when necessary.

• Continuous Improvement

  Identify and communicate areas for improvement in customer service processes.

  Participate in ongoing training and development sessions to improve skills and product knowledge.

• Collaboration

  Work closely with other departments to resolve complex issues and ensure customer satisfaction.

  Share customer feedback and suggestions with the management team to improve the customer experience.

Profile We Are Looking For:

• Previous experience in customer service, call center, or administrative tasks.
• Education in Administration, Economics, or related fields
• Attention to detail and experience in telephone management
• Knowledge of CRMs, advanced Excel, Google Suite.
• C1 English and/or Portuguese (desirable)

Competencies We Value:

• Inspiring leadership
• Analytical and planning skills
• Adaptability and positive attitude
• Communication and resolution skills
• Time management and prioritization
• Customer and detail orientation

What do we offer you? A dynamic and challenging environment, where your analytical skills, empathy, and communication will be key to making a difference.

You will have the opportunity to work in a constantly evolving organization with a growth-oriented culture.