Hybrid Bilingual Customer Care Specialist

Iron Mountain Incorporated; Florida; Hybrid; COP 30,000,000 - 50,000,000; Full time

Benefits offered by this job

Shuttle service between Portal 80 and

Equipment provided for remote and on‑s

Health, retirement plans

Job summary

Iron Mountain Incorporated in Colombia is seeking a dedicated Bilingual Customer Service Agent to join our Customer Care team. You will serve as a vital bridge for our clients, turning inquiries into seamless experiences that reinforce our commitment to excellence.

The role requires at least 1 year in customer service, advanced English (C1), a bachelor's degree, and strong written communication; you will use Salesforce CRM Service Cloud and collaborate across operations to deliver end-to-end

Qualifications

• Minimum 1 year of experience in Customer Service, Call Center, or client care operations.
• Advanced English proficiency (C1) in writing and speaking.
• Bachelor's degree required.
• Strong written communication and analytical skills.

Responsibilities

• Manage customer cases using Salesforce CRM Service Cloud.
• Support account continuity with timely closure and escalated issues.
• Remote-coach clients on digital tools to improve adoption.
• Collaborate with operations and business units to deliver end-to-end service.

Skills

Salesforce CRM

English C1

Analytical skills

Written communication

Education

Bachelor's degree

Tools

Salesforce CRM Service Cloud

Job description

Iron Mountain Incorporated in Colombia is seeking a dedicated Bilingual Customer Service Agent to join our Customer Care team. You will serve as a vital bridge for our clients, turning inquiries into seamless experiences that reinforce our commitment to excellence.

The role requires at least 1 year in customer service, advanced English (C1), a bachelor's degree, and strong written communication; you will use Salesforce CRM Service Cloud and collaborate across operations to deliver end-to-end