Customer Experience Coordinator (Bilingual – English/Spanish)

Promoverme SAS; Medellín; Híbrido; COP 33.480.000 - 58.032.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base pay plus performance incentives

Hybrid work model for flexibility and balance

Collaborative and supportive team culture

Descripción de la vacante

A growing international company based in Medellín is seeking a Customer Experience Coordinator. This entry-level, full-time role involves managing client communications for medical and legal services, ensuring exceptional client experiences. Fluency in English and Spanish is essential, alongside strong organizational skills. The position offers a hybrid work model and performance incentives, allowing for a balance of coworking and remote work.

Formación

• Bilingual in English and Spanish (spoken and written).
• Experience in medical, legal, or customer support roles preferred.
• Able to manage multiple requests without losing track.
• Patient, empathetic, and professional with diverse clients.
• Able to manage multiple requests without losing track.
• CRM systems experience; GoHighLevel is a plus.

Responsabilidades

• Handle inbound and outbound communications (phone, WhatsApp, and email).
• Manage client onboarding for medical and visa services.
• Schedule appointments with doctors, nurses, translators, and attorneys.
• Track and update client records with zero tolerance for errors.
• Follow up on test results, visa updates, and client satisfaction surveys.
• Coordinate between departments to ensure service consistency.
• Maintain confidentiality at all times and uphold professional standards.

Conocimientos

Fluent in English and Spanish

Strong organizational skills

Attention to detail

Customer support experience

Attention to detail

Empathy and professionalism

GoHighLevel experience

Educación

Academic background in health sciences, psychology, administration, or related fields

Herramientas

CRM systems (GoHighLevel)

CRM software

Descripción del empleo

Customer Experience Coordinator (Bilingual – English/Spanish)

We’re looking for a detail-oriented, bilingual professional who can deliver exceptional client experiences across our medical and legal service divisions. The ideal candidate has prior experience in a medical office, law firm, or professional service environment, and thrives on clear communication, empathy, and precision.

You’ll serve as the first point of contact for our clients — ensuring that every case or appointment runs smoothly, documents are accurate, and clients feel fully supported throughout their journey.

Responsibilities

• Handle inbound and outbound communications (phone, WhatsApp, and email).
• Manage client onboarding for medical and visa services.
• Schedule appointments with doctors, nurses, translators, and attorneys.
• Track and update client records and documentation with zero tolerance for errors.
• Follow up on test results, visa updates, and client satisfaction surveys.
• Coordinate between departments to ensure service consistency.
• Maintain confidentiality at all times and uphold professional standards.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Experience in medical, legal, or customer support roles preferred.
• Strong organizational skills and extreme attention to detail.
• Patient, empathetic, and professional with diverse clients.
• Able to manage multiple requests without losing track.
• Comfortable using CRM systems (GoHighLevel experience is a plus).
• Based in Medellín with availability for a hybrid schedule (3 days coworking / 2 days remote).

Preferred Background

• Former experience in a clinic, diagnostic lab, hospital, or law firm.
• Familiarity with medical terminology or legal document handling.
• Academic background in health sciences, psychology, administration, or related fields.

Benefits

• Join a growing international company that values detail and excellence.
• Hybrid work model for flexibility and balance.
• Work with English‑speaking clients from the U.S. and abroad.
• Collaborative and supportive team culture.
• Competitive base pay plus performance incentives.

About the Role

This position supports both legal/immigration assistance, medical diagnostics and coordination. You’ll be part of a bilingual operations hub based in Medellín that connects Colombian professionals with international clients while ensuring smooth, compliant, and compassionate service.

Seniority level

Entry level

Employment type

Full-time

Industries

Marketing Services