Bilingual Customer Experience Coordinator - Medical & Legal

Promoverme SAS; Medellín; Híbrido; COP 33.480.000 - 58.032.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base pay plus performance incentives

Hybrid work model for flexibility and balance

Collaborative and supportive team culture

Descripción de la vacante

A growing international company based in Medellín is seeking a Customer Experience Coordinator. This entry-level, full-time role involves managing client communications for medical and legal services, ensuring exceptional client experiences. Fluency in English and Spanish is essential, alongside strong organizational skills. The position offers a hybrid work model and performance incentives, allowing for a balance of coworking and remote work.

Formación

• Bilingual in English and Spanish (spoken and written).
• Experience in medical, legal, or customer support roles preferred.
• Able to manage multiple requests without losing track.

Responsabilidades

• Handle inbound and outbound communications (phone, WhatsApp, and email).
• Manage client onboarding for medical and visa services.
• Schedule appointments with doctors, nurses, translators, and attorneys.

Conocimientos

Fluent in English and Spanish

Strong organizational skills

Attention to detail

Customer support experience

Educación

Academic background in health sciences, psychology, administration, or related fields

Herramientas

CRM systems (GoHighLevel)

Descripción del empleo

A growing international company based in Medellín is seeking a Customer Experience Coordinator. This entry-level, full-time role involves managing client communications for medical and legal services, ensuring exceptional client experiences. Fluency in English and Spanish is essential, alongside strong organizational skills. The position offers a hybrid work model and performance incentives, allowing for a balance of coworking and remote work.