Bilingual Patient Support Agent

Resolv Global; Puerto Colombia; Presencial; COP 9.999.999.999; Jornada completa

Descripción de la vacante

Resolv Global is seeking a detail-oriented, bilingual patient support specialist for an on-site, full-time role in Barranquilla, Colombia. You will be the primary contact for patients, guiding them from scheduling through follow-up while maintaining accurate records across multiple channels.

Responsibilities include handling inquiries by phone, email, text, and chat; coordinating appointments; and providing clear pre- and post-visit instructions in a busy clinic setting.

Formación

• Full professional fluency in English and Spanish, written and spoken.
• 1+ year of experience in customer service, patient support, or similar roles.
• Ability to learn and navigate multiple software tools and platforms.

Responsabilidades

• Respond to patient inquiries via phone, email, text, and web chat.
• Schedule and manage patient appointments; handle changes or cancellations.
• Provide clear pre- and post-appointment instructions to patients.
• Follow up to ensure patients have needed information.
• Support clinic operations with administrative tasks and record-keeping.

Conocimientos

Bilingual English & Spanish

Customer service

Appointment scheduling

CRM experience

Written communication

Multitasking

Empathetic communication

Herramientas

CRM systems

Scheduling tools

Email/ chat platforms

Descripción del empleo

We are looking for detail-oriented, caring, and reliable bilingual professionals to join our on-site patient support team.

In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow‑up guidance after their visits.

This is an on‑site, full‑time position open to candidates based in Barranquilla, Colombia. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.

What You Will Do

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
• Schedule patient appointments and manage changes or cancellations
• Provide patients with clear pre‑appointment and post‑appointment instructions
• Follow up with patients as needed to ensure they have the information they need
• Support clinic operations with coordination and administrative tasks
• Maintain accurate records of all patient interactions
• Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Contract & Compensation

• $5.75 USD per hour
• Paid weekly in arrears
• Independent contractor position

Important Information

• This is a full‑time, on‑site opportunity
• Candidates must be fluent in English and Spanish
• Applications and resumes must be submitted in English
• Only candidates based in Barranquilla, Colombia will be considered for this posting

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume and Pre‑Screen Questionnaire Review
• One‑Way Video Interview
• Live Interview
• Final Interview

Requirements:

What We’re Looking For

• Full professional fluency in both English and Spanish, written and spoken
• At least 1 year of experience in customer service, patient support, or a similar client‑facing role
• Strong written communication skills with attention to grammar and clarity
• Comfortable learning and navigating multiple software tools and platforms
• Strong organizational skills and the ability to manage multiple tasks at once
• A patient, empathetic, and professional communication style at all times
• Currently residing in or near (within traveling distance of) Barranquilla, Colombia
• CRM experience
• Appointment scheduling experience
• Inbound and outbound phone calls, email, text messages, and web chat experience