Patient Concierge Representative

Third Way Health, Inc.; Medellín; On-site; COP 33,480,000 - 43,524,000; Full time

Job summary

Third Way Health, Inc. seeks a Patient Concierge Representative for the Medellin area to join our Patient Concierge Team. The role focuses on scheduling appointments, answering questions, and addressing non-clinical concerns to improve the US patient experience.

The position is full-time and requires fluency in English and Spanish (C1+). You will handle calls, guide patients through the care process, and collaborate with colleagues to deliver outstanding service in a fast-paced environment.

Qualifications

• University degree.
• Fluent in English and Spanish (C1+ preferred).
• Strong communication and empathy.
• Excellent time management and organizational skills.
• Experience with customer service in fast-paced environments.

Responsibilities

• Take patient calls and help patients schedule appointments and navigate intake.
• Provide accurate, satisfactory answers to patient queries and concerns.
• Contact patients about test results or reminders in care plans.
• Guide patients through navigating the website and patient app.
• Help patients find appropriate care and specialists within the network.
• Review patient accounts and provide updates on billing and other items.
• Collaborate with concierge teams to improve patient experience.
• Assist in training new employees on company policies.

Skills

Bilingual English/Spanish

Excellent communication

Empathy

Time management

Customer service

Phone skills

Education

University degree

Tools

Salesforce Health Cloud

Job description

Third Way Health ( www.thirdway.health ) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the position:

We’re looking for a full-time Patient Concierge Representative for our Patient Concierge Team in the Medellin area. As part of our Patient Concierge Team you will have the chance to help us improve the healthcare experience in the US for thousands of patients. Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.

Salary:

$3.000.000 COP + Performance bonus up to $650.000 COP + Trasnportation bonus $250.000 COP

Type of contract:

Indefinite

Responsibilities:

• Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc.
• Provide accurate, satisfactory answers to patients’ queries and concerns
• De‑sc… etc.
• Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
• Guide patients through navigating the practice website and or troubleshooting the member/patient app
• Help patients to find the right care and specialists within the practice network
• Review patient accounts, providing updates and information about billing and other account items
• Collaborate with other concierge services professionals to improve patient experience
• Help to train new employees and inform them about the company’s customer management policies

Required skills and qualifications:

• University degree
• Strong communication, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred)
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy (experience with Salesforce Health Cloud is a plus)
• Phone skills, including familiarity with complex or multi-line phone systems