Bilingual Patient Support Agent

Resolv Global; Perímetro Urbano Barranquilla; Presencial; COP 20.296.000 - 28.907.000; Jornada completa

Descripción de la vacante

Resolv Global in Barranquilla, Colombia is seeking detail-oriented, caring bilingual professionals for on-site patient support. You will be the primary contact for patients, guiding their care journey from scheduling to follow-up after visits.

This on-site, full-time role requires fluency in English and Spanish and is limited to candidates based in Barranquilla. The position emphasizes accurate records, multi-channel communication, and professional patient care.

Formación

• Full professional fluency in English and Spanish, written and spoken.
• At least 1 year of experience in customer service, patient support, or a similar client-facing role.
• Strong written communication skills with attention to grammar and clarity.
• Comfortable learning and navigating multiple software tools and platforms.
• Strong organizational skills and the ability to manage multiple tasks at once.
• Patient, empathetic, and professional communication style at all times.
• Currently residing in or near Barranquilla, Colombia.
• CRM experience.
• Appointment scheduling experience.
• Inbound and outbound phone calls, email, text messages, and web chat experience.

Responsabilidades

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats.
• Schedule patient appointments and manage changes or cancellations.
• Provide patients with clear pre-appointment and post-appointment instructions.
• Follow up with patients as needed to ensure they have the information they need.
• Support clinic operations with coordination and administrative tasks.
• Maintain accurate records of all patient interactions.
• Handle multiple communication channels at the same time while keeping a calm, professional tone throughout.

Conocimientos

Bilingual EN/ES

Customer service

CRM experience

Appointment scheduling

Written communication

Multichannel support

Herramientas

CRM software

Descripción del empleo

We are looking for detail-oriented, caring, and reliable bilingual professionals to join our on-site patient support team.

In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.

This is an on-site, full-time position open to candidates based in Barranquilla, Colombia.

What You Will Do

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
• Schedule patient appointments and manage changes or cancellations
• Provide patients with clear pre-appointment and post-appointment instructions
• Follow up with patients as needed to ensure they have the information they need
• Support clinic operations with coordination and administrative tasks
• Maintain accurate records of all patient interactions
• Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Contract & Compensation

• $5.75 USD per hour
• Paid weekly in arrears
• Independent contractor position

Important Information

• This is a full-time, on-site opportunity
• Candidates must be fluent in English and Spanish
• Applications and resumes must be submitted in English
• Only candidates based in Barranquilla, Colombia will be considered for this posting

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Resume and Pre-Screen Questionnaire Review
• One-Way Video Interview
• Live Interview
• Final Interview

Requirements:

What We’re Looking For

• Full professional fluency in both English and Spanish, written and spoken
• At least 1 year of experience in customer service, patient support, or a similar client-facing role
• Strong written communication skills with attention to grammar and clarity
• Comfortable learning and navigating multiple software tools and platforms
• Strong organizational skills and the ability to manage multiple tasks at once
• A patient, empathetic, and professional communication style at all times
• Currently residing in or near (within traveling distance of) Barranquilla, Colombia
• CRM experience
• Appointment scheduling experience
• Inbound and outbound phone calls, email, text messages, and web chat experience