Customer Service Agent

Hunty; Bogotá, Distrito Capital; Vor Ort; COP 16.740.000 - 22.320.000; Vollzeit

Benefits dieser Stelle

Prepaid medical plan

Extra time off based on attendance

Snacks and coffee station

Quarterly team events

English coaching

Weekly wellness activities

Zusammenfassung

A healthcare support services organization in the Medellín area is seeking a full-time Customer Service Agent to enhance the healthcare experience for patients in the U.S. Ideal candidates should be bilingual (English/Spanish), possess excellent listening skills, and have prior customer service experience. This role requires adaptability in a fast-paced environment and the ability to de-escalate concerns while providing clear, respectful support. Competitive benefits include a prepaid medical plan and extra time off based on attendance.

Qualifikationen

• Fluency in English and Spanish (C1+ preferred).
• Experience in customer service required; healthcare experience is a plus.
• Strong communication skills, both written and verbal.

Aufgaben

• Support patients over the phone with appointment scheduling.
• Provide clear, accurate answers and ensure a smooth experience.
• De-escalate concerns and offer solutions with patience.
• Proactively contact patients about test results.
• Help patients navigate the website and troubleshoot.
• Guide patients to the right care providers.
• Review patient accounts and share updates.
• Collaborate with the concierge team to improve experiences.

Kenntnisse

Fluent English

Fluent Spanish

Excellent active listening

Strong organization

Adaptable in fast-paced environment

Solid troubleshooting skills

Customer service experience

Jobbeschreibung

We’re looking for a full-time Customer Service Agent for one of our partners in the Medellín area 🇨🇴. Join one of our partners to help improve the healthcare experience in the U.S. for thousands of patients 🏥💙. If you’re empathetic, organized, and love helping people, this role is for you.

Responsibilities

• Support patients over the phone with appointment scheduling, intake navigation, and general (non-clinical) questions
• Provide clear, accurate answers and ensure a smooth, respectful experience
• De-escalate concerns and offer solutions with patience and professionalism
• Proactively contact patients about test result availability and upcoming care plan events (e.g., annual wellness visits)
• Help patients navigate the website and troubleshoot the patient/member app
• Guide patients to the right care providers and specialists within the network
• Review patient accounts and share updates related to billing and account items
• Collaborate with the concierge team to continuously improve patient experience
• Fluent English & Spanish (C1+ preferred) – strong written and verbal communication
• Excellent active listening and a high level of empathy
• Strong organization, time management, and attention to detail
• Adaptable and comfortable in a fast-paced environment
• Solid troubleshooting skills and confidence on the phone (multi-line systems are a plus)
• Customer service experience required; healthcare experience is a plus

Benefits

• Prepaid medical plan (starting after month 2)
• Extra time off: +4 hours/month based on attendance (starting after month 4)
• Snacks (Mon & Wed) + coffee station ☕
• Quarterly team events
• English coaching
• Weekly wellness activities (dance, yoga, etc.)

📩 Interested? Interviews start on WhatsApp. Apply here https://ai-job.link/uulq5r