Customer Service Agent

Hunty; Bogotá, Distrito Capital; Presencial; COP 16.740.000 - 22.320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medical plan

Extra time off based on attendance

Snacks and coffee station

Quarterly team events

English coaching

Weekly wellness activities

Descripción de la vacante

A healthcare support services organization in the Medellín area is seeking a full-time Customer Service Agent to enhance the healthcare experience for patients in the U.S. Ideal candidates should be bilingual (English/Spanish), possess excellent listening skills, and have prior customer service experience. This role requires adaptability in a fast-paced environment and the ability to de-escalate concerns while providing clear, respectful support. Competitive benefits include a prepaid medical plan and extra time off based on attendance.

Formación

• Fluency in English and Spanish (C1+ preferred).
• Experience in customer service required; healthcare experience is a plus.
• Strong communication skills, both written and verbal.

Responsabilidades

• Support patients over the phone with appointment scheduling.
• Provide clear, accurate answers and ensure a smooth experience.
• De-escalate concerns and offer solutions with patience.
• Proactively contact patients about test results.
• Help patients navigate the website and troubleshoot.
• Guide patients to the right care providers.
• Review patient accounts and share updates.
• Collaborate with the concierge team to improve experiences.

Conocimientos

Fluent English

Fluent Spanish

Excellent active listening

Strong organization

Adaptable in fast-paced environment

Solid troubleshooting skills

Customer service experience

Descripción del empleo

We’re looking for a full-time Customer Service Agent for one of our partners in the Medellín area 🇨🇴. Join one of our partners to help improve the healthcare experience in the U.S. for thousands of patients 🏥💙. If you’re empathetic, organized, and love helping people, this role is for you.

Responsibilities

• Support patients over the phone with appointment scheduling, intake navigation, and general (non-clinical) questions
• Provide clear, accurate answers and ensure a smooth, respectful experience
• De-escalate concerns and offer solutions with patience and professionalism
• Proactively contact patients about test result availability and upcoming care plan events (e.g., annual wellness visits)
• Help patients navigate the website and troubleshoot the patient/member app
• Guide patients to the right care providers and specialists within the network
• Review patient accounts and share updates related to billing and account items
• Collaborate with the concierge team to continuously improve patient experience
• Fluent English & Spanish (C1+ preferred) – strong written and verbal communication
• Excellent active listening and a high level of empathy
• Strong organization, time management, and attention to detail
• Adaptable and comfortable in a fast-paced environment
• Solid troubleshooting skills and confidence on the phone (multi-line systems are a plus)
• Customer service experience required; healthcare experience is a plus

Benefits

• Prepaid medical plan (starting after month 2)
• Extra time off: +4 hours/month based on attendance (starting after month 4)
• Snacks (Mon & Wed) + coffee station ☕
• Quarterly team events
• English coaching
• Weekly wellness activities (dance, yoga, etc.)

📩 Interested? Interviews start on WhatsApp. Apply here https://ai-job.link/uulq5r