Colombia Operations & Field Tech Support Specialist

Verifone; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Verifone Bogotá seeks an Operations & Field Technical Support Analyst to coordinate field services and administrative duties for Colombia, ensuring continuity of service. You will handle billing, inventory, and vendor relations while supporting terminal maintenance and repairs.

The role requires strong organizational skills, ability to produce timely reports, and effective communication with clients and vendors to resolve issues and meet SLAs.

Qualifications

• Experience in field technical support or payment terminal maintenance.
• Ability to manage billing and vendor relationships.
• Strong organizational and reporting capabilities.

Responsibilities

• Coordinate technical service, maintenance, diagnostics, and repair of Verifone products at an outsourced repair center.
• Manage billing, inventory, and vendor relationships with clients and suppliers.
• Submit weekly service reports and ensure timely reporting to clients.
• Escalate and track SLAs with vendors and provide technical justification when needed.

Skills

Field technical support

Payment terminals

Billing management

Vendor management

Reporting

Field activities

Job description

Verifone Bogotá seeks an Operations & Field Technical Support Analyst to coordinate field services and administrative duties for Colombia, ensuring continuity of service. You will handle billing, inventory, and vendor relations while supporting terminal maintenance and repairs.

The role requires strong organizational skills, ability to produce timely reports, and effective communication with clients and vendors to resolve issues and meet SLAs.