B2B Customer Success & Order Coordinator – Bogotá

Toppan Security Limited; Soacha ciudad; In loco; COP 30.000.000 - 60.000.000; Tempo pieno

Descrizione del lavoro

TOPPAN Security Limited seeks a Customer Service Specialist to coordinate daily operations for B2B clients in Colombia’s payment solutions sector. You will handle inquiries, quotations, and orders, collaborating across Sales, Operations, Finance, Compliance, Logistics, and Legal teams to ensure smooth delivery and post-sales support.

The role requires handling customer records, due diligence checks, tender support, and supplier registration, while maintaining high service standards and accurate

Competenze

• 3+ years of experience in Customer Service, Account Administration, Sales Support, Order Management, or B2B Operations Coordination.
• Experience managing customer inquiries, purchase orders, quotations, invoicing, and delivery follow-up.
• Knowledge of commercial documentation, contractual processes, and logistics coordination.
• Experience using ERP, CRM, or order management systems.
• Intermediate proficiency in Microsoft Office.

Mansioni

• Manage and coordinate day-to-day operational needs of B2B customers in Colombia’s payment solutions sector.
• Oversee customer requests from inquiries and quotations through order processing, delivery, and after-sales support.
• Coordinate with Sales, Operations, Finance, Compliance, Logistics, and Legal teams to ensure smooth order execution and customer satisfaction.
• Maintain accurate documentation and customer records in systems.
• Perform customer screening and due diligence checks per policy and escalate when needed.
• Support tenders and procurement processes documentation and approvals.
• Coordinate proof submissions, approvals, and communication of specifications to Operations and Technical Management.
• Arrange insurance policies when required and coordinate their review.
• Manage supplier registration on customer platforms and maintain up-to-date delivery information.
• Prepare delivery status reports and updates on accounts, orders, risks, and actions.
• Identify and escalate operational issues for timely resolution.

Conoscenze

Customer service

Account administration

Sales support

Order management

B2B operations coordination

ERP

CRM

Microsoft Office

Communication

Formazione

University degree or technical qualification in Business Administration, International Business, Industrial Engineering, Marketing, International Trade, or a related field

Strumenti

ERP systems

CRM platforms

Descrizione del lavoro

TOPPAN Security Limited seeks a Customer Service Specialist to coordinate daily operations for B2B clients in Colombia’s payment solutions sector. You will handle inquiries, quotations, and orders, collaborating across Sales, Operations, Finance, Compliance, Logistics, and Legal teams to ensure smooth delivery and post-sales support.

The role requires handling customer records, due diligence checks, tender support, and supplier registration, while maintaining high service standards and accurate