Hybrid Field Tech & Ops Analyst - Colombia

Verifone; Puerto Bogotá; Hybrid; COP 36,000,000 - 60,000,000; Full time

Job summary

Verifone is seeking an Operations & Field Technical Support Analyst in Colombia to coordinate billing, inventory, and vendor management alongside field service support. The role requires bilingual English/Spanish communication and will bridge technical issues with vendors.

The position combines administrative duties with hands-on field support, ensuring service continuity and timely reporting while working in a hybrid setup (3 days in office, 2 days remote) from Bogota, Colombia.

Qualifications

• 2+ years of experience in field technical support or payment terminal maintenance.
• Knowledge of RSA key request process and the Premier Portal.
• Experience in administrative processes, billing, and vendor management.
• Strong organizational skills to manage a technical and administrative function.
• Clear and proactive communication with internal and external clients.
• Ability to produce timely, high-quality reports with accurate dates and actionable information.
• Judgment to distinguish escalation needs from direct resolution.
• Availability for field activities when required.

Responsibilities

• Coordinate technical service, maintenance, diagnostics, and repair at an outsourced repair center.
• Identify mechanical, hardware, software, or system failures using established troubleshooting procedures and act as a technical bridge between the company and vendors.
• Prepare and submit weekly service reports to clients.
• Follow-up and escalation of SLAs with vendors, with technical justification when applicable.

Skills

Billing management

Inventory coordination

Billing follow-up

Operations coordination

RSA key requests

Terminal support

Service reporting

SLA management

Field activities

Tools

Premier Portal

Job description

Verifone is seeking an Operations & Field Technical Support Analyst in Colombia to coordinate billing, inventory, and vendor management alongside field service support. The role requires bilingual English/Spanish communication and will bridge technical issues with vendors.

The position combines administrative duties with hands-on field support, ensuring service continuity and timely reporting while working in a hybrid setup (3 days in office, 2 days remote) from Bogota, Colombia.