Technical Support Engineer I — Onsite Bogotá (Growth Path)

Sutherland Global Services SGS; Bogotá; On-site; COP 24,000,000 - 42,000,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Excellent health and life insurance

Job summary

Sutherland Global Services SGS is seeking a Technical Support Engineer I to deliver first-level support in Bogotá, Colombia. You will troubleshoot hardware, software, connectivity and platform issues for customers, drivers and internal teams, documenting interactions and escalating complex cases as needed.

The role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment. Onsite work at Torre Krystal is expected.

Qualifications

• 1+ year of experience in a Technical Support, Help Desk, Service Desk, Customer Support, or IT Support role.
• Advanced English level (B2 or higher).
• Full time availability.
• Availability to work Onsite (Bogotá – Torre Krystal).
• Excellent communication skills: verbal, written, listening.
• Understand and empathize with customers across different personalities.

Responsibilities

• Provide first-level technical support to customers, drivers, administrators, and internal stakeholders.
• Troubleshoot hardware, software, connectivity, video telematics, and platform issues.
• Diagnose problems and resolve issues within defined procedures.
• Document interactions and escalate complex cases when necessary while ensuring a high-quality customer experience.

Skills

Advanced English

Communication skills

Tools

Zendesk

Jira

Confluence

Salesforce

ServiceNow

Job description

Sutherland Global Services SGS is seeking a Technical Support Engineer I to deliver first-level support in Bogotá, Colombia. You will troubleshoot hardware, software, connectivity and platform issues for customers, drivers and internal teams, documenting interactions and escalating complex cases as needed.

The role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment. Onsite work at Torre Krystal is expected.