Operations & Field Technical Support Analyst

Verifone; Bogotá; In loco; COP 60.000.000 - 90.000.000; Tempo pieno

Descrizione del lavoro

Verifone Bogotá seeks an Operations & Field Technical Support Analyst to coordinate field services and administrative duties for Colombia, ensuring continuity of service. You will handle billing, inventory, and vendor relations while supporting terminal maintenance and repairs.

The role requires strong organizational skills, ability to produce timely reports, and effective communication with clients and vendors to resolve issues and meet SLAs.

Competenze

• Experience in field technical support or payment terminal maintenance.
• Ability to manage billing and vendor relationships.
• Strong organizational and reporting capabilities.

Mansioni

• Coordinate technical service, maintenance, diagnostics, and repair of Verifone products at an outsourced repair center.
• Manage billing, inventory, and vendor relationships with clients and suppliers.
• Submit weekly service reports and ensure timely reporting to clients.
• Escalate and track SLAs with vendors and provide technical justification when needed.

Conoscenze

Field technical support

Payment terminals

Billing management

Vendor management

Reporting

Field activities

Descrizione del lavoro

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's Exciting About the Role

Sole point of contact responsible for the operational-administrative coordination and field technical support for Verifone's operations in Colombia. This important position combines billing, inventory management, and vendor relationship management with key injection administration, terminal repair support, field service support, and compliance with client service reporting - ensuring service continuity with a single point of contact for both areas.

The Operations & Field Technical Support Analyst is responsible for coordinating technical service, maintenance, diagnostics, and repair of company products at an outsourced repair center. The role focuses on identifying mechanical, hardware, software, or system failures using established troubleshooting procedures, and serving as a technical bridge between the company and vendors.

Skills and Experience We Desire

Operations and Administration

• Billing management with clients and vendors (e.g., Redeban, Contaudi, Logytech Colombia)
• Inventory coordination (e.g., annual inventory with Logytech / GT Group)
• Internal billing follow-up and reconciliation with accounting areas
• Operational and administrative coordination with BCS / RDN / other clients

Field Technical Support

• Management of RSA key requests for terminals
• Technical support for terminals for field services and repair processes in Colombia (installation, configuration, incident resolution)
• Timely preparation and submission of weekly service reports to clients (e.g., BAC HN, BAC GT, LG CNS, FGS, BCS)
• Follow-up and escalation of SLAs with vendors, with technical justification when applicable

Requirements

• Prior experience in field technical support or payment terminal maintenance (2+ years preferred)
• Knowledge of, or willingness to learn, the RSA key request process and the Premier Portal
• Experience in administrative processes, billing, and vendor management
• Strong organizational skills to simultaneously manage a technical and an administrative function
• Clear and proactive communication with internal and external clients
• Ability to produce timely, high-quality reports (accurate dates, actionable information)
• Judgment to distinguish which cases require formal escalation vs. direct resolution
• Availability for field activities when required

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.