Operations & Field Technical Support Analyst

Verifone; Puerto Bogotá; Ibrido; COP 36.000.000 - 60.000.000; Tempo pieno

Descrizione del lavoro

Verifone is seeking an Operations & Field Technical Support Analyst in Colombia to coordinate billing, inventory, and vendor management alongside field service support. The role requires bilingual English/Spanish communication and will bridge technical issues with vendors.

The position combines administrative duties with hands-on field support, ensuring service continuity and timely reporting while working in a hybrid setup (3 days in office, 2 days remote) from Bogota, Colombia.

Competenze

• 2+ years of experience in field technical support or payment terminal maintenance.
• Knowledge of RSA key request process and the Premier Portal.
• Experience in administrative processes, billing, and vendor management.
• Strong organizational skills to manage a technical and administrative function.
• Clear and proactive communication with internal and external clients.
• Ability to produce timely, high-quality reports with accurate dates and actionable information.
• Judgment to distinguish escalation needs from direct resolution.
• Availability for field activities when required.

Mansioni

• Coordinate technical service, maintenance, diagnostics, and repair at an outsourced repair center.
• Identify mechanical, hardware, software, or system failures using established troubleshooting procedures and act as a technical bridge between the company and vendors.
• Prepare and submit weekly service reports to clients.
• Follow-up and escalation of SLAs with vendors, with technical justification when applicable.

Conoscenze

Billing management

Inventory coordination

Billing follow-up

Operations coordination

RSA key requests

Terminal support

Service reporting

SLA management

Field activities

Strumenti

Premier Portal

Descrizione del lavoro

Operations & Field Technical Support Analyst

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's Exciting About the Role

Sole point of contact responsible for the operational-administrative coordination and field technical support for Verifone's operations in Colombia. This important position combines billing, inventory management, and vendor relationship management with key injection administration, terminal repair support, field service support, and compliance with client service reporting - ensuring service continuity with a single point of contact for both areas.

The Operations & Field Technical Support Analyst is responsible for coordinating technical service, maintenance, diagnostics, and repair of company products at an outsourced repair center. The role focuses on identifying mechanical, hardware, software, or system failures using established troubleshooting procedures, and serving as a technical bridge between the company and vendors.

Skills and Experience We Desire

Operations and Administration

• Billing management with clients and vendors (e.g., Redeban, Contaudi, Logytech Colombia)
• Inventory coordination (e.g., annual inventory with Logytech / GT Group)
• Internal billing follow-up and reconciliation with accounting areas
• Operational and administrative coordination with BCS / RDN / other clients

Field Technical Support

• Management of RSA key requests for terminals
• Technical support for terminals for field services and repair processes in Colombia (installation, configuration, incident resolution)
• Timely preparation and submission of weekly service reports to clients (e.g., BAC HN, BAC GT, LG CNS, FGS, BCS)
• Follow-up and escalation of SLAs with vendors, with technical justification when applicable

Requirements

• Prior experience in field technical support or payment terminal maintenance (2+ years preferred)
• Knowledge of, or willingness to learn, the RSA key request process and the Premier Portal
• Experience in administrative processes, billing, and vendor management
• Strong organizational skills to simultaneously manage a technical and an administrative function
• Clear and proactive communication with internal and external clients
• Ability to produce timely, high-quality reports (accurate dates, actionable information)
• Judgment to distinguish which cases require formal escalation vs. direct resolution
• Availability for field activities when required

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

This role requires someone who is Bilingual in English and Spanish (reading, writing, speaking).

This role is on a hybrid work schedule (3 days in office, 2 days work from home) and reports into our office in Bogota, Colombia. Are you able to accommodate this hybrid work model and commute? Please note, we do not offer relocation assistance for this role.

Global Demographic Sets (Non US)

You are invited to voluntarily self-identify the following personal data points. Verifone is an equal opportunity employer that is committed to diversity and inclusion. We are dedicated to providing unbiased and fair work opportunities to employees irrespective of their race, age, gender, religion, or ethnicity. As such, voluntarily providing this information helps the company generate the most accurate EEO data to ensure we are upholding these goals. Even if you wish to keep this data private, you have the opportunity to participate in our efforts by selecting our “Do not wish to answer” option in the fields below.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Verifone’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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