Billing & Collections Specialist - On-Site, Medellín

Fusion CX; Medellín; Sur place; COP 24 000 000 - 36 000 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Extra benefits

On-site office

Résumé du poste

Fusion CX is hiring Billing and Customer Support Representatives to assist residential customers of a leading US telecommunications provider with outstanding balances, overdue payments, billing questions, and service interruptions related to non-payment. You will explain account information with empathy and clarity.

Based in Medellín at our Otrabanda Office, this on-site role emphasizes accurate account notes, privacy compliance, and professional handling of sensitive conversations.

Qualifications

• Customer service or contact center experience is required.
• Experience in billing, collections, or payment support is a strong advantage.
• Strong communication and conflict-resolution skills, with the ability to remain calm under pressure.
• Empathy, patience, attention to detail, and effective problem-solving skills.
• Confidence in discussing outstanding balances and payment concerns professionally.
• Ability to follow established procedures and maintain accurate account records.

Responsabilités

• Assist customers with overdue balances, billing inquiries, and payment-related concerns.
• Explain account balances and approved payment or service options clearly.
• Address questions about service interruptions related to non-payment.
• Handle sensitive and difficult conversations with professionalism and respect.
• Resolve concerns where possible and escape disputes through the appropriate process.
• Maintain accurate account notes and follow privacy and payment-handling procedures.

Connaissances

Customer service experience

Billing/collections experience

Communication skills

Conflict resolution

Empathy and patience

Attention to detail

Follow procedures

Description du poste

Fusion CX is hiring Billing and Customer Support Representatives to assist residential customers of a leading US telecommunications provider with outstanding balances, overdue payments, billing questions, and service interruptions related to non-payment. You will explain account information with empathy and clarity.

Based in Medellín at our Otrabanda Office, this on-site role emphasizes accurate account notes, privacy compliance, and professional handling of sensitive conversations.