Collections Specialist - #125832

iQor, Inc.; Medellín; Hybrid; COP 27,900,000 - 43,524,000; Full time

Job summary

iQor, Inc. in Medellín is seeking a Collections Specialist responsible for resolving customer issues with first call resolution and maintaining a positive experience.

You will deliver customer service, engage in sales negotiations when appropriate, and handle data entry across client systems in a fast-paced environment.

The role requires flexible hours, strong problem-solving and active listening, with opportunities for performance-based rewards.

Qualifications

• 6+ months of customer service or collections experience.
• Ability to work a flexible schedule and handle objections.
• Strong active listening, problem solving and sales skills.
• Adheres to client and company requirements; team oriented.
• Reliable, punctual and receptive to feedback.

Responsibilities

• Delivers award-winning customer service.
• Sales and sales negotiation.
• Data entry and document systems per customer requirements.
• Multi-tasking while speaking with customers and data entry.
• Uses multiple computer applications with client systems.
• Works in a fast-paced environment and under pressure.
• Ability to work evening hours.
• Lucrative bonus structure and potential for raises.
• Performs other duties as assigned.

Skills

Customer service

Flexible schedule

Objection handling

Active listening

Compliance

Teamwork

Reliability

Self-motivation

Feedback receptiveness

Problem solving

Sales skills

Education

Bachelor's degree or equivalent

Business Administration degree preferred

Job description

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

The Collections Specialist is responsible to resolve the customer’s problem with first call resolution and ensuring that our customer's experience is consistently positive.

Responsibilities:

• Delivers award winning customer service.
• Sales and sales negotiation
• Data entry and document systems per customer requirements.
• Multi-tasking speaking with customers with data entry .
• Using multiple computer applications with client systems .
• Works in a fast pace environment .
• Works well under pressure.?
• Ability to work evening hours.
• Lucrative bonus structure.
• potential for raises with top performers.?
• Performs other duties as assigned.

Skills Requirements:

• Minimum of 6 months customer service/collections experience.
• Ability to work a flexible schedule
• Ability to overcome customer’s objections with rebuttals.
• Active listening skills a must.
• Adheres to client and company requirements.
• Team oriented.
• Reliable and punctual.
• Self motivated.
• Must be receptive to feedback.
• Advanced problem solving skills.
• Sales skills.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.