Bilingual Collections Agent

Resolv Global; Medellín; On-site; COP 44,179,000 - 46,388,000; Full time

Benefits offered by this job

On-site work in Medellín

Competitive weekly pay in USD

Performance-based commissions

Ongoing training and coaching

Supportive team environment

Growth opportunities

Job summary

Resolv Global in Medellín, Colombia, is hiring experienced bilingual collections agents to handle inbound and outbound calls, negotiate payment plans, and meet performance targets. This on-site role requires strong English and Spanish communication and familiarity with third-party collections and FDCPA/compliance.

The position offers a full-time contractor arrangement with weekly USD pay, ongoing training, and opportunities for growth within a performance-driven team environment.

Qualifications

• 1+ year of BPO or contact center collections experience.
• Experience handling inbound and outbound collections calls.
• Experience negotiating payment arrangements and resolving delinquent accounts.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English and Spanish communication, written and spoken.

Responsibilities

• Handle inbound and outbound collections calls professionally.
• Contact customers regarding delinquent accounts and resolve them.
• Negotiate payment arrangements based on guidelines.
• Handle objections and difficult conversations while staying professional.
• Follow collections policies and applicable compliance requirements.
• Maintain accurate documentation of interactions and payment activity.
• Meet individual and team performance targets.
• Follow up consistently on outstanding accounts.
• Protect customer information and confidentiality.
• Communicate effectively with English- and Spanish-speaking customers.

Skills

BPO experience

Collections experience

Bilingual English/Spanish

FDCPA knowledge

Job description

We are hiring experienced Bilingual Collections Agents in Medellín, Colombia, to join our growing team.

This role is ideal for a collections professional who is comfortable handling challenging conversations, negotiating payment arrangements, and working toward clear performance targets while maintaining a professional and compliant customer experience.

We are particularly interested in candidates with BPO or contact center collections experience, especially those who have worked in third-party collections and are familiar with FDCPA and collections compliance requirements.

What You'll Do

• Handle inbound and outbound collections calls with customers professionally and confidently
• Contact customers regarding delinquent accounts and work toward appropriate resolutions
• Negotiate payment arrangements based on established guidelines
• Handle objections, resistance, and difficult conversations while maintaining professionalism
• Follow collections policies, procedures, and applicable compliance requirements
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements
• Meet individual and team performance targets
• Follow up consistently on outstanding accounts
• Protect customer information and maintain appropriate confidentiality
• Communicate effectively with English- and Spanish-speaking customers

Compensation & Contract Structure

• $300-$315 USD per week
• Paid weekly, in arrears
• Performance-based commission opportunities
• Independent Contractor arrangement
• Full-time opportunity

What We Offer

• On site work opportunity in Medellín
• Competitive weekly compensation paid in USD
• Performance-based earning potential
• Ongoing training and coaching
• Supportive, performance-driven team environment
• Opportunities for professional growth and advancement

Hiring Process

Our recruitment process is designed to identify candidates with the experience, communication skills, and collections knowledge needed to succeed in the role.

• Resume review
• Pre-screen questionnaire
• One-way video interview
• Live interview

Please note: This is an English-speaking role requiring strong verbal and written English communication skills. Candidates must be physically located in Medellín, Colombia, and able to work a hybrid schedule.

Requirements:

What We're Looking For

• At least 1 year of BPO or contact center collections experience
• Experience handling inbound and outbound collections calls
• Experience negotiating payment arrangements and resolving delinquent accounts
• Knowledge of FDCPA and collections compliance requirements
• Fluent English communication skills, both written and spoken
• Fluent Spanish communication skills
• Experience handling customer objections and difficult collections conversations
• Experience working toward individual or team collections performance targets
• Previous third-party collections experience is an advantage
• Previous hybrid or remote work experience is an advantage
• Must be located in Medellín, Colombia, and able to work a hybrid schedule