GBS Sr. Admin Associate - Collections & Credit

United Parcel Service, Inc.; Medellín; On-site; COP 44,640,000 - 78,120,000; Full time

Job summary

United Parcel Service, Inc. está buscando um Analista de Cobrança para gerenciar solicitações de cobrança de clientes, melhorar o fluxo de caixa e reduzir inadimplência.

O profissional lidará com clientes, agências externas e departamentos internos em questões relacionadas a pagamentos, com conhecimento de múltiplos produtos/serviços. É esperado conhecimento em MS Office, experiência prévia em cobranças e forte organização para priorizar tarefas.

Qualifications

• Bachelor’s Degree or International equivalent - Preferred
• Bachelor’s Degree or International equivalent in Business or related field - Preferred
• Proficiency in the use of Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

MS Office

Collections experience

Organizational skills

Negotiation skills

Objection handling

Education

Bachelor’s Degree or International equivalent - Preferred

Bachelor’s Degree or International equivalent in Business or related field - Preferred

Job description

Antes de candidatar-se, selecione o idioma de preferência dentre as opções disponíveis no canto superior direito desta página.

Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível.

Descrição do cargo

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsabilidades

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualificações

• Bachelor’s Degree or International equivalent - Preferred
• Bachelor’s Degree or International equivalent in Business or related field - Preferred
• Proficiency in the use of Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Tipo de colaborador

Permanente

A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.