GBS INTERMED BILLING ASSOCIATE-1

M05 UPS GLOBAL BUSINESS SERVICES CO; Medellín; Hybrid; COP 30,000,000 - 46,000,000; Full time

Job summary

UPS is seeking a Billing Admin Associate to process and manage customer billing activities, ensuring invoices are accurate, timely and compliant with company policies and customer rules. The role supports billing operations, resolves inquiries, analyzes data, and helps maintain data integrity and revenue accuracy.

Key responsibilities include generating and reviewing invoices, addressing billing discrepancies, preparing reports, and collaborating with internal teams to resolve issues.

Qualifications

• Invoicing and billing experience preferred.
• Experience with data analysis and reporting.
• Proficiency with Excel and MS Office.

Responsibilities

• Generate and review customer invoices.
• Maintain invoice records and ensure accuracy.
• Research billing discrepancies and customer disputes.
• Prepare billing reports.
• Collaborate with internal teams to resolve issues.
• Support revenue recognition controls.

Skills

Analytical skills

Attention to detail

Customer service

Multitasking

Verbal and written communication

Education

Finance

Accounting

Business Administration

Tools

Excel

MS Office

Job description

Job Description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Billing Admin Associate is responsible for processing and managing customer billing activities, ensuring invoices are accurate, timely and compliant with company policies and customer rules. This role supports billing operations, resolves customer billing inquiries, analyzes billing data, and helps maintain data integrity and revenue accuracy.

Key Responsibilities

• Generate, review and distribute customer invoices.
• Ensure billing accuracy and maintain invoice records.
• Make invoice adjustments upon requests.
• Prepare billing reports.
• Research and resolve billing discrepancies and customer disputes.
• Investigate and address billing or fraud-related issues.
• Monitor billing controls to support accurate revenue recognition.
• Analyze billing data and identify process improvement opportunities.
• Provide administrative and operational support for billing activities.
• Collaborate with internal teams to resolve billing issues.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Excellent customer service, verbal and written communication skills.
• Ability to multitask in a fast-paced environment.

Preferred Educational Background

• Preferred educational background in Finance, Business Administration, Accounting, International Business or other related fields.

Technical Skills

• Proficiency in Microsoft Office applications, particularly Excel 65% proficiency in English.

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe is a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.