Client Support Specialist - Financial Services (Bogotá)

Blueberry; Bogotá; Presencial; COP 20.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

Blueberry seeks a proactive Customer Service Officer in Bogotá to be the first contact for clients, guiding them through our platforms and resolving questions with a commitment to quality service.

You will handle inquiries via phone, email, and live chat, resolve issues, support platform usage and financial questions, and contribute to process improvements while maintaining strong KPIs.

Formación

• Bachelor’s degree preferred or equivalent, with relevant customer service experience.
• Proven ability to respond to inquiries via phone, email, or live chat.
• Fluent in English, both written and spoken, with clear communication.

Responsabilidades

• Handle client inquiries via email, live chat, and phone with a professional approach.
• Resolve and document customer complaints, escalating complex issues as needed.
• Assist clients with platform usage, account queries, deposits, withdrawals, and trading questions.
• Maintain ticket response times within SLAs and route queries appropriately.
• Support staffing, scheduling, and adherence to work plans.

Conocimientos

Customer service

English proficiency

Communication skills

Problem-solving

Time management

Relationship-building

Attention to detail

Educación

Bachelor’s degree preferred

Herramientas

HubSpot

Descripción del empleo

Blueberry seeks a proactive Customer Service Officer in Bogotá to be the first contact for clients, guiding them through our platforms and resolving questions with a commitment to quality service.

You will handle inquiries via phone, email, and live chat, resolve issues, support platform usage and financial questions, and contribute to process improvements while maintaining strong KPIs.