Customer Service Representative Trilingüe

INGEPSY; Girardot; Presencial; COP 16.740.000 - 27.900.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a Customer Service Representative Trilingüe to join our Bogotá D.C. team. You will handle inquiries, resolve issues, and maintain a positive customer experience in Spanish, English, and French.

The role requires strong communication skills and the ability to work a variety of shifts, including weekends and holidays. The ideal candidate will be passionate about delivering standout service and able to navigate high-pressure situations while providing accurate information and

Formación

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and resolve issues.
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to work in a high-pressure environment and maintain positive interactions.
• Business English and French reading/writing/speaking at 85–90%.
• Financial services or banking background preferred.

Responsabilidades

• Be customer obsessed and ensure customer satisfaction.
• Manage each call with priority on customer happiness.
• Identify needs, clarify information, research issues, provide solutions.
• Explain procedures and answer questions to inform customers.
• Deliver on commitments and follow through on promises.
• Resolve customer issues within 24 hours at most.
• Show empathy and maintain a positive tone on every call.

Conocimientos

Multilingual: Spanish/English/French

Verbal communication

Written communication

Problem resolution

Customer focus

Educación

High School diploma

Descripción del empleo

We're Hiring: Customer Service Representative Trilingüe!

We are looking for a dedicated and enthusiastic Customer Service Representative who is trilingual (Spanish, English, and French) to join our team in Bogotá D.C. The ideal candidate will excel in providing exceptional customer support, addressing inquiries, and resolving issues efficiently while maintaining a positive attitude.

Location: Bogotá D.C., Colombia
Work Mode: Work from Office
Role: Customer Service Representative Trilingüe

Responsibilities:

• Be customer obsessed.
• Manage each call interaction with our customers’ satisfaction as your number one priority.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Inform customer by explaining procedures; answering questions; providing information.
• Deliver on commitments, do what you say you will do.
• Resolve the customer issue same day, at most within 24 hours.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements:

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills.
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
• Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
• Financial services or banking background preferred.
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.