Customer Service Representative Trilingüe

Tap Growth ai; Bogotá; Presencial; COP 22.320.000 - 33.480.000; Jornada completa

Descripción de la vacante

Tap Growth ai in Bogotá is hiring a Customer Service Representative Trilingüe to deliver exceptional support to customers in Spanish, English, and French. The role requires handling inquiries, resolving issues, and maintaining a positive attitude in a fast-paced environment.

Responsibilities include guiding customers through procedures, identifying needs, and ensuring timely resolutions. Excellent communication skills and a passion for service are essential for success in this position.

Formación

• High School diploma or equivalent required.
• Trilingual with Spanish, English and French.
• Excellent verbal and written communication skills.
• Ability to work under pressure and manage multiple inquiries.

Responsabilidades

• Be customer obsessed and provide empathetic support.
• Handle each call with customer satisfaction as priority.
• Identify needs, clarify information, research issues, and resolve.
• Explain procedures and provide accurate information to customers.
• Deliver on commitments and follow through on promises.
• Resolve issues same day, within 24 hours when possible.
• Maintain a positive, respectful demeanor in all interactions.

Conocimientos

Spanish

English

French

Communication

Educación

High School diploma or equivalent

Descripción del empleo

We're Hiring: Customer Service Representative Trilingüe!

We are looking for a dedicated and enthusiastic Customer Service Representative who is trilingual (Spanish, English, and French) to join our team in Bogotá D.C. The ideal candidate will excel in providing exceptional customer support, addressing inquiries, and resolving issues efficiently while maintaining a positive attitude.

Location: Bogotá D.C., Colombia
Work Mode: Work from Office
Role: Customer Service Representative Trilingüe

Responsibilities:

• Be customer obsessed.
• Manage each call interaction with our customers' satisfaction as your number one priority.
• Identify customers' needs, clarify information, research every issue and provide solutions.
• Inform customer by explaining procedures; answering questions; providing information.
• Deliver on commitments, do what you say you will do.
• Resolve the customer issue same day, at most within 24 hours.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements:

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills.
• Ability to follow instructions for specific customer resolutions tasks.Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
• Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
• Financial services or banking background preferred.
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.