Customer Service Representative (On-Site | Barranquilla)

Resolv Global; Malambo; Presencial; COP 21.303.000 - 29.825.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

Independent Contractor position

Descripción de la vacante

Resolv Global in Barranquilla is seeking on-site Customer Service Representatives to handle inquiries via phone, email, and chat. You will resolve orders, assist with product questions, and schedule appointments while ensuring a high-quality customer experience.

Ideal candidates have 2+ years in customer service, strong English communication, and the ability to work with multiple systems. This is an on-site role in Barranquilla with a fast-paced environment and a commitment to professional

Formación

• 2+ years of customer service or related experience.
• Excellent verbal and written English communication.
• Strong problem-solving and decision-making abilities.
• Able to work with multiple systems and digital tools.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Must be able to work on-site in Barranquilla.

Responsabilidades

• Provide professional customer support through phone, email, and chat channels
• Assist customers with questions related to orders, products, and services
• Support appointment scheduling and booking requests
• Help customers access, update, and manage their accounts
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Accurately document customer interactions and case details
• Escalate complex issues to the appropriate team when necessary
• Meet established quality, productivity, and service standards
• Maintain professionalism and empathy in all customer interactions

Conocimientos

English communication

Customer service experience

Problem solving

Multitasking

Attention to detail

On-site work

Herramientas

CRM software

Descripción del empleo

Are you passionate about helping people and creating positive customer experiences?

We are looking for professional, customer-focused Customer Service Representatives to join our growing team in Barranquilla. In this role, you will serve as a trusted point of contact for customers, providing support, resolving concerns, and ensuring every interaction leaves a positive impression.

You will assist customers with inquiries related to orders, appointments, account access, and general support needs through phone, email, and chat. Success in this role requires strong communication skills, attention to detail, and a genuine commitment to delivering exceptional service.

If you enjoy solving problems, helping customers find solutions, and working in a fast-paced environment, we'd love to hear from you!

Location:

On-site in Barranquilla, Colombia

Compensation & Contract

• USD $5.75 per hour
• Paid weekly
• Independent Contractor position

Key Responsibilities

• Provide professional customer support through phone, email, and chat channels
• Assist customers with questions related to orders, products, and services
• Support appointment scheduling and booking requests
• Help customers access, update, and manage their accounts
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Accurately document customer interactions and case details
• Escalate complex issues to the appropriate team when necessary
• Meet established quality, productivity, and service standards
• Maintain professionalism and empathy in all customer interactions

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Important:

• The One-Way Video Interview is a mandatory part of the hiring process.
• Candidates who do not complete the video interview will not be considered for the position.
• All resumes must be submitted in English to be considered for the position.

Requirements

Qualifications

• 2+ years of customer service, contact center, or customer-facing experience preferred
• Excellent verbal and written English communication skills
• Strong problem-solving and decision-making abilities
• Comfortable working with multiple systems, applications, and digital tools
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Dependable with strong attendance and punctuality
• Must be able to work on-site in Barranquilla