(Remote) Customer Service Representative

Spring Financial; Bogotá; Remote; COP 20,000,000 - 30,000,000; Full time

Job summary

A fintech company is seeking a Remote Customer Service Representative based in Bogotá or Medellín. The role involves handling inbound and outbound calls, providing excellent customer service, and assisting clients with various inquiries. Candidates should have 3-5 years in telecommunications and proficiency in English. This position offers a great opportunity to start a career in finance.

Qualifications

• 3-5+ years in telecommunications, preferably in a BPO setting.
• 1 year experience working with Excel and/or Google Sheets.
• English proficiency required.

Responsibilities

• Attend inbound and outbound calls and live chats from clients.
• Provide excellent customer service and clear information.
• Answer customer inquiries and redirect them as needed.
• Find and implement appropriate solutions for customers.
• Collect customer testimonials and handle reviews.
• Handle administrative duties such as data entry.

Skills

Telecommunications experience

Excel proficiency

Excellent customer service

Communication skills

Job description

Overview

(Remote) Customer Service Representative — Remote position open to candidates in Bogota or Medellin. Spring Financial is a fintech company providing smart credit-building, mortgage, and lending solutions. Our team supports customers online, via text, or over the phone.

Please note: English proficiency is required as the role is conducted in English.

What You Should Already Have

• 3-5+ years in telecommunications, preferably in a BPO setting, with North American accounts
• 1 year experience working with Excel and/or Google Sheets

What You’ll Be Doing

• Attending inbound and outbound calls, live chats, emails, and text messages from current clients (majority of work will be inbound calls)
• Providing excellent customer service at each step, taking time with each applicant to clearly answer questions and provide accurate information
• Answering customer inquiries and redirecting appropriate customers to the respective departments when needed
• Finding and implementing the correct solution for each customer, such as adjusting a payment date, processing an early payment, or restructuring loan terms; thoroughly listen to each customer and identify the best solution
• Collecting customer testimonials and handling reviews
• Attending to administrative duties such as data entry, funding, and reports

This role offers an opportunity to start a career in the finance industry; specific licenses or certificates are not required.

Additional Information

Upon applying, our Talent Acquisition team will review your resume. If you qualify, we will reach out to discuss your experience and answer questions about the role, benefits, compensation, and more. Due to high application volume, we may not be able to respond to everyone. Thank you for your interest and time.