Customer Service Officer

Blueberry; Bogotá; Presencial; COP 20.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

Blueberry seeks a proactive Customer Service Officer in Bogotá to be the first contact for clients, guiding them through our platforms and resolving questions with a commitment to quality service.

You will handle inquiries via phone, email, and live chat, resolve issues, support platform usage and financial questions, and contribute to process improvements while maintaining strong KPIs.

Formación

• Bachelor’s degree preferred or equivalent, with relevant customer service experience.
• Proven ability to respond to inquiries via phone, email, or live chat.
• Fluent in English, both written and spoken, with clear communication.

Responsabilidades

• Handle client inquiries via email, live chat, and phone with a professional approach.
• Resolve and document customer complaints, escalating complex issues as needed.
• Assist clients with platform usage, account queries, deposits, withdrawals, and trading questions.
• Maintain ticket response times within SLAs and route queries appropriately.
• Support staffing, scheduling, and adherence to work plans.

Conocimientos

Customer service

English proficiency

Communication skills

Problem-solving

Time management

Relationship-building

Attention to detail

Educación

Bachelor’s degree preferred

Herramientas

HubSpot

Descripción del empleo

Why Blueberry? At Blueberry, our clients come first. Every conversation is a chance to build trust and deliver excellence. As a Customer Service Officer, you’ll be the first point of contact, helping clients navigate our platforms, answering questions, and ensuring every interaction reflects our commitment to quality service.

Introduction: At Blueberry, moving with purpose means showing up, connecting, and building momentum together. This role is based onsite in Bogotá, Monday to Friday, where the real magic happens. Description: We’re looking for a proactive, solutions-focused Customer Service Officer to join our Bogotá office. You’ll manage client inquiries via phone, email, and live chat, resolving issues, supporting operational processes, and helping maintain Blueberry’s reputation for exceptional service.

How You’ll Make An Impact

• Handle client inquiries through email, live chat, and inbound/outbound calls with a professional and positive approach.
• Resolve and record customer complaints, escalating complex issues as needed.
• Support clients with platform usage, account queries, deposits, withdrawals, and trading questions.
• Maintain ticket response times within SLAs and ensure queries are directed appropriately.
• Assist in staffing, scheduling, and team adherence to work plans.
• Participate in process improvement initiatives to enhance customer experience.
• Ensure compliance with privacy, regulatory, and internal policies.
• Provide insights and trends from client interactions to internal stakeholders.
• Meet or exceed daily, weekly, and monthly KPIs.

Skills and Experiences

Who We’re Hoping To Find

• Bachelor’s or college degree preferred.
• Experience in customer service, responding to inquiries via live chat, email, or phone.
• Proficiency in English, both verbal and written.
• Strong relationship-building, problem-solving, and time-management skills.
• Detail-oriented, with the ability to maintain quality in high-volume environments.
• Experience with CRM software (Hubspot preferred).
• Collaborative, proactive, and eager to learn and improve.

Extra Points if You Have

• Experience in Financial Services, Banking, or Trading.