Customer Service Representative Trilingüe

Ubiquity; Bogotá; Presencial; COP 22.320.000 - 35.712.000; Jornada completa

Descripción de la vacante

Ubiquity in Bogotá D.C., Colombia, is hiring a Customer Service Representative Trilingüe to provide outstanding support in Spanish, English, and French. You will manage inquiries, resolve issues, and maintain a positive customer experience in a fast-paced office setting with a readiness to work weekends or holidays as needed.

The role requires excellent verbal and written communication, strong problem solving, and a service-oriented attitude in a professional business environment.

Formación

• High School diploma or equivalent.
• Fluent in Spanish, English, and French (85–90%).
• Excellent verbal and written communication.
• Ability to resolve inquiries and issues in a fast-paced environment.
• Willingness to work varied shifts including weekends/holidays.

Responsabilidades

• Be customer obsessed and ensure customer satisfaction is the priority.
• Manage each call with focus on customer happiness.
• Identify needs, clarify information, research issues and provide solutions.
• Explain procedures, answer questions, and provide information.
• Deliver on commitments and follow through on promises.
• Resolve issues the same day, within 24 hours when possible.
• Provide accurate information and listen to understand the customer.

Conocimientos

Customer service

Communication

Problem solving

Trilingual

Educación

High School diploma

Descripción del empleo

We're Hiring: Customer Service Representative Trilingüe!

We are looking for a dedicated and enthusiastic Customer Service Representative who is trilingual (Spanish, English, and French) to join our team in Bogotá D.C. The ideal candidate will excel in providing exceptional customer support, addressing inquiries, and resolving issues efficiently while maintaining a positive attitude.

Location: Bogotá D.C., Colombia
Work Mode: Work from Office
Role: Customer Service Representative Trilingüe

Responsibilities:

• Be customer obsessed.
• Manage each call interaction with our customers’ satisfaction as your number one priority.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Inform customer by explaining procedures; answering questions; providing information.
• Deliver on commitments, do what you say you will do.
• Resolve the customer issue same day, at most within 24 hours.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements:

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills.
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
• Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
• Financial services or banking background preferred.
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.