Client Services & Admin Specialist

M05 UPS GLOBAL BUSINESS SERVICES CO; Medellín; On-site; COP 22,320,000 - 29,016,000; Full time

Job summary

United Parcel Service, Inc. in Medellín, Colombia, is seeking a permanent customer service professional to support a wide range of internal and external stakeholders through calls, emails, SMS, and chats.

The role emphasizes resolving inquiries and claims in line with consumer laws and contributing to process improvements. The successful candidate will help maintain positive relations, document information, and assist with back-office operations to ensure seamless UPS services.

Responsibilities

• Provides comprehensive customer service support to both external and internal stakeholders, including but not limited to Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS, and Billing.
• Ensures the maintenance of positive customer relations and the fair, effective resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws.
• Develops organization-wide initiatives to proactively inform and educate customers.
• Formulates improvement plans based on customer survey feedback.
• Offers customer service support through various channels such as calls, emails, SMS, and chats.
• Processes back-office activities and monitors the resolution process of customer cases.
• Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved.
• Provides administrative or technical support to ensure effective on‑going operations.

Job description

United Parcel Service, Inc. in Medellín, Colombia, is seeking a permanent customer service professional to support a wide range of internal and external stakeholders through calls, emails, SMS, and chats.

The role emphasizes resolving inquiries and claims in line with consumer laws and contributing to process improvements. The successful candidate will help maintain positive relations, document information, and assist with back-office operations to ensure seamless UPS services.