Telework Customer Resolution Specialist

United Parcel Service, Inc.; Medellín; Remote; COP 12,000,000 - 20,000,000; Full time

Benefits offered by this job

Teleworker

Job summary

United Parcel Service, Inc. is seeking an EO Agent in Medellín to provide one-to-one customer service, analyze and resolve issues, and manage tracing and claims through to resolution. The role may involve supporting the CRG team and handling frontline customer calls.

The position emphasizes strong communication skills, problem solving, and experience with UPS processes. It is a teleworking role with a permanent employment status.

Qualifications

• Technicians or above in administrative/customer service/finance careers.
• Strong oral and written communication skills.
• Strong problem-solving skills.
• Previous customer service experience in UPS.
• English 50% or above.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Brokerage, Delivery Information and Operations).
• Analyzes and resolves customer issues.
• EO Agent needs to have strong written and verbal communication skills in handling inquiries from internal and external customers.
• He/She is also responsible for recording communications with customers in a database.
• EO agent needs to have flexibility and must be able to adapt to change with a positive attitude.
• Analyzes and review internal audit reviews and customer surveys.
• Support CRG team if needed or other skills withing CS, including frontline customer calls.

Skills

Strong communication

Problem solving

English proficiency

Written communication

Education

Technicians or above in administrative/customer service/finance

Job description

United Parcel Service, Inc. is seeking an EO Agent in Medellín to provide one-to-one customer service, analyze and resolve issues, and manage tracing and claims through to resolution. The role may involve supporting the CRG team and handling frontline customer calls.

The position emphasizes strong communication skills, problem solving, and experience with UPS processes. It is a teleworking role with a permanent employment status.