Associate Administrator, Customer Service Operations

AmerisourceBergen Corporation; Bogotá ciudad; Híbrido; COP 25.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

AmerisourceBergen Corporation in Bogotá, Colombia is seeking an Associate Administrator to support customer service operations. The role involves handling routine client issues, coordinating with multiple teams, and ensuring quality service delivery within a hybrid work arrangement.

The ideal candidate has a Bachelor's degree in business administration, operations management, or IT, with less than 2 years of related experience and advanced English proficiency.

Formación

• Bachelor's degree in business administration, operations management, information technology, or a related field.
• Advanced English proficiency, both written and spoken.

Responsabilidades

• Handles routine client operational issues and service requests, escalating complex matters as needed to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations teams to address operational issues and maintain service delivery.
• Communicates with client contacts to understand operational needs and address service-related concerns.
• Documents issues, resolutions, and recurring service activities to support knowledge sharing and process improvement.
• Performs routine troubleshooting for operational systems and processes using established procedures.

Conocimientos

Advanced English

Customer service

Educación

Bachelor's in Business Administration

Operations Management

Information Technology

Related field

Descripción del empleo

## Associate Administrator, Customer Service OperationsApply: Bogota, Colombia: Full time: Posted Yesterday: R2615230Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Responsabilities:** * Handles routine client operational issues and service requests, and escalates more complex matters as needed to maintain service continuity.* Coordinates with account management, client services, technology, and business operations teams to help address operational issues and maintain effective service delivery for assigned work.* Communicates with client contacts to understand operational needs, respond to questions, and help address service-related concerns.* Reviews operational processes, identifies basic improvement opportunities, and contributes to actions that enhance service quality, efficiency, and compliance with established standards.* Documents issues, resolutions, and recurring service activities to support knowledge sharing and ongoing process improvement.* Performs routine troubleshooting for operational systems, processes, and service delivery issues using established procedures and guidance.* Applies working knowledge of operational processes, technical procedures, and service practices in daily work and shares information with team members as needed.**Shift:**Hybrid- Monday-Friday, Weekends as needed (once a month).**Education:**Bachelor's degree in business administration, operations management, information technology, or a related field, or equivalent experience required.Advanced level of English, written and conversation skills. **Certifications:**Certification in customer service, operations management, or project management preferred. **Work Experience:**Less than 2 years of experience in customer operations, service delivery, account management, or a related field required.