Global Customer Operations Lead

myhrabc; Bogotá ciudad; Presencial; COP 40.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

World Courier, part of the Cencora family, seeks a Global Customer Operations Specialist to support international customers, partners, and operations, ensuring seamless service across the global network. The role acts as a primary liaison among customers, agents, and internal teams to resolve issues and coordinate cross-functional actions.

You will monitor performance, document resolutions, and contribute to continuous improvement initiatives while maintaining accurate records.

Formación

• Bachelor's degree in Business Administration, Operations Management, Logistics or related field.
• Experience in customer operations, logistics, customer service, account management or service delivery.
• Experience working in an international or global environment is highly desirable.

Responsabilidades

• Act as a primary point of contact for international agents, customers and operational stakeholders.
• Coordinate customer requests, operational activities and service-related inquiries to ensure timely resolution.
• Monitor service performance, identify operational issues and elevate complex matters when needed.
• Collaborate with Customer Service, Operations, Account Management and Technology teams to support service continuity.
• Document issues, resolutions and best practices to support knowledge sharing and process improvements.
• Support troubleshooting of operational processes and system-related issues.
• Identify opportunities to improve efficiency, service quality and customer experience.
• Maintain accurate records and contribute to operational reporting and process documentation.

Conocimientos

Customer operations

Logistics

Customer service

Account management

International experience

Communication skills

Problem solving

Multi-tasking

Organizational skills

MS Office

English fluency

Educación

Bachelor's degree in Business Administration, Operations Management, Logistics or related field

Herramientas

Microsoft Office

Business systems

Descripción del empleo

World Courier, part of the Cencora family, seeks a Global Customer Operations Specialist to support international customers, partners, and operations, ensuring seamless service across the global network. The role acts as a primary liaison among customers, agents, and internal teams to resolve issues and coordinate cross-functional actions.

You will monitor performance, document resolutions, and contribute to continuous improvement initiatives while maintaining accurate records.