Associate Administrator, Customer Service Operations

myhrabc; Bogotá ciudad; Híbrido; COP 25.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

Cencora, at World Courier de Colombia S.A., is seeking a junior to mid-level professional for customer operations and service delivery. The role involves handling routine client issues, coordinating with cross-functional teams, and ensuring compliance with established standards.

Ideal candidates have a Bachelor's in a related field, advanced English, and may hold certifications in customer service or operations management.

Formación

• Bachelor's degree in business admin, operations management, IT, or related field.
• Advanced English (written and spoken).
• Certifications in customer service, operations management, or project management preferred.

Responsabilidades

• Handles routine client operational issues and service requests; escalates complex matters to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations to address operational issues and ensure service delivery.
• Communicates with client contacts to understand operational needs and respond to questions.

Conocimientos

Advanced English

Educación

Bachelor's degree in business administration, operations management, information technology, or related field

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Responsibilities

• Handles routine client operational issues and service requests, and escalates more complex matters as needed to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations teams to help address operational issues and maintain effective service delivery for assigned work.
• Communicates with client contacts to understand operational needs, respond to questions, and help address service-related concerns.
• Reviews operational processes, identifies basic improvement opportunities, and contributes to actions that enhance service quality, efficiency, and compliance with established standards.
• Documents issues, resolutions, and recurring service activities to support knowledge sharing and ongoing process improvement.
• Performs routine troubleshooting for operational systems, processes, and service delivery issues using established procedures and guidance.
• Applies working knowledge of operational processes, technical procedures, and service practices in daily work and shares information with team members as needed.

Shift: Hybrid- Monday-Friday, Weekends as needed (once a month)

Education

Bachelor's degree in business administration, operations management, information technology, or a related field, or equivalent experience required.

Advanced level of English, written and conversation skills.

Certifications

Certification in customer service, operations management, or project management preferred.

Work Experience

Less than 2 years of experience in customer operations, service delivery, account management, or a related field required.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned