Associate Administrator, Customer Service Operations

World Courier; Bogotá; Hybrid; COP 33,480,000 - 66,960,000; Full time

Job summary

Cencora in Bogotá is seeking a customer operations associate to handle routine client issues and ensure smooth service delivery. The role supports cross-team collaboration across account management, client services, technology, and business operations.

Requirements include a Bachelor's degree in a related field and advanced English. The position is hybrid (Mon–Fri, weekends as needed) and preferred certifications in customer service or operations management.

Qualifications

• Bachelor's degree in business administration, operations management, information technology, or related field; equivalent experience considered.
• Advanced English—written and spoken.
• Less than 2 years of experience in customer operations or service delivery required.

Responsibilities

• Handles routine client operational issues and service requests, escalates more complex matters to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations teams to address operational issues and maintain effective service delivery for assigned work.
• Communicates with client contacts to understand operational needs, respond to questions, and help address service-related concerns.
• Reviews operational processes, identifies basic improvement opportunities, and contributes to actions that enhance service quality, efficiency, and compliance with established standards.
• Documents issues, resolutions, and recurring service activities to support knowledge sharing and ongoing process improvement.
• Performs routine troubleshooting for operational systems, processes, and service delivery issues using established procedures and guidance.
• Applies working knowledge of operational processes, technical procedures, and service practices in daily work and shares information with team members as needed.

Skills

Customer operations

Service delivery

Account coordination

Education

Bachelor's degree in business administration, operations management, information technology, or related field

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Responsabilities

• Handles routine client operational issues and service requests, and escalates more complex matters as needed to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations teams to help address operational issues and maintain effective service delivery for assigned work.
• Communicates with client contacts to understand operational needs, respond to questions, and help address service-related concerns.
• Reviews operational processes, identifies basic improvement opportunities, and contributes to actions that enhance service quality, efficiency, and compliance with established standards.
• Documents issues, resolutions, and recurring service activities to support knowledge sharing and ongoing process improvement.
• Performs routine troubleshooting for operational systems, processes, and service delivery issues using established procedures and guidance.
• Applies working knowledge of operational processes, technical procedures, and service practices in daily work and shares information with team members as needed.

Shift

Hybrid- Monday-Friday, Weekends as needed (once a month)

Education

Bachelor's degree in business administration, operations management, information technology, or a related field, or equivalent experience required. Advanced level of English, written and conversation skills.

Certifications

Certification in customer service, operations management, or project management preferred.

Work Experience

Less than 2 years of experience in customer operations, service delivery, account management, or a related field required.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned