Bilingual Video Chat Customer Specialist

AspenView Technology Partners, Inc.; Bogotá ciudad; Vor Ort; COP 20.088.000 - 35.712.000; Vollzeit

Benefits dieser Stelle

Flexible work model

Zusammenfassung

AspenView Technology Partners, Inc. is hiring a Customer Service Representative in Bogotá to handle real-time Video Chat support for customers shopping in-store. You will greet customers, assess needs, and provide personalized product information with a focus on exceptional service.

The role requires 1–3 years in retail or high-volume support, bilingual English/Spanish, and comfort with video calls. Experience with U.S.-based customers is a plus; 100% in-office in Bogotá, aligned with U.S. hours.

Qualifikationen

• Bilingual English/Spanish required.
• 1–3 years in retail, e-commerce, or high-volume customer support.
• Comfortable with video conferencing and basic tech.

Aufgaben

• Answer incoming Video Chat calls from in-store customers in a timely, professional manner.
• Greet customers, identify needs, provide personalized assistance.
• Provide product information and consultative recommendations.

Kenntnisse

Bilingual English/Spanish

Retail/e-commerce experience

Video conferencing

Excellent communication

Tools

Video conferencing platforms (FaceTime/Zoom)

Jobbeschreibung

AspenView Technology Partners, Inc. is hiring a Customer Service Representative in Bogotá to handle real-time Video Chat support for customers shopping in-store. You will greet customers, assess needs, and provide personalized product information with a focus on exceptional service.

The role requires 1–3 years in retail or high-volume support, bilingual English/Spanish, and comfort with video calls. Experience with U.S.-based customers is a plus; 100% in-office in Bogotá, aligned with U.S. hours.