Bilingual Customer Support Specialist I

Sutherland Global; Bogotá; On-site; COP 24,000,000 - 40,000,000; Full time

Job summary

Sutherland Global in Bogotá seeks a Customer Service Representative with strong English to deliver friendly, efficient support to our customers. You will handle inquiries via phone, chat, or email and document interactions accurately.

You must be able to multitask, navigate multiple systems, and maintain data integrity while upholding confidentiality. A high school diploma and a solid customer-focused mindset are required. Training provided, with growth opportunities in a global tech environment.

Qualifications

• B2+ English communication skills required.
• High school diploma or equivalent.
• Ability to multitask and navigate multiple systems efficiently.
• Customer-focused mindset with strong problem-solving abilities.
• Attention to detail and accuracy in data handling.
• Basic computer skills including CRM tools, emails, and spreadsheets.

Responsibilities

• Support customers via phone, chat, or email, meeting performance goals.
• Own customer issues through to resolution, escalating when needed.
• Document interactions accurately and keep customer information updated.
• Handle sensitive information with confidentiality and care.

Skills

B2+ English communication skills

Multitasking ability

Customer-focused mindset

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM tools

Spreadsheets

Job description

Sutherland Global in Bogotá seeks a Customer Service Representative with strong English to deliver friendly, efficient support to our customers. You will handle inquiries via phone, chat, or email and document interactions accurately.

You must be able to multitask, navigate multiple systems, and maintain data integrity while upholding confidentiality. A high school diploma and a solid customer-focused mindset are required. Training provided, with growth opportunities in a global tech environment.