Bilingual Patient Coordinator (English & Spanish)

SnappyCX, Inc.; Bogotá; Remote; COP 128,101,895 - 183,002,708; Full time

Job summary

A leading healthcare services provider is seeking experienced Patient Coordinators to join their fully-remote team in Colombia. The role involves acting as a liaison between various stakeholders to ensure effective communication and high-quality care delivery. Applicants must be bilingual in English and Spanish and possess strong customer service and multitasking skills. This position offers an environment that adapts quickly to changes, supporting the overall care and management of patient needs.

Qualifications

• Provide excellent customer service and active listening.
• Multitask effectively and manage time efficiently.
• Adapt to agency or industry changes quickly.

Responsibilities

• Complete all required tasks according to agency guidelines.
• Schedule work assignments based on training and experience.
• Document communications accurately in HHA Exchange.
• Communicate effectively with patients and healthcare professionals.
• Complete required daily, weekly, and monthly reports.

Skills

Bilingual fluency in English and Spanish

Customer service skills

Active listening skills

Effective time management

Strong written and verbal communication skills

Ability to multitask

Team-oriented approach

Flexibility and adaptability

Tools

HHA Exchange

Smart Map

Job description

Position Overview

SnappyCX is seeking experienced Patient Coordinators to join its clients’ care team. This is a fully-remote, full-time position. The Patient Coordinator serves as a liaison between contracts, patients, patient families, HHAs, and anyone interacting with the clients’ care team. The coordinator ensures effective communication, identifies areas of concern during attendance verifications, introduction calls, and other interactions, and supports the delivery of high-quality care.

Bilingual fluency in English and Spanish is required for this position.

Key Responsibilities

Note: Some tasks may be performed daily, weekly, or as needed.

• Complete all required tasks according to agency guidelines and policies.
• Schedule work assignments based on Home Care Worker training and experience.
• Minimize the volume of open cases to ensure timely resolution.
• Document all communications accurately in HHA Exchange.
• Communicate effectively with patients, family members, contractors, clinicians, aides, and other departments regarding issues or changes.
• Provide necessary information to other healthcare professionals.
• Consult with family members and other support to ensure ongoing care and that all client needs are identified and met.
• Advise HHA’s of discharges, changes in service days/hours, or other relevant updates.
• Complete required daily, weekly, and monthly reports.
• Manage overtime and travel time requests.
• Utilize Smart Map and other tools to locate aides, provide directions, and check availability.
• Complete incident reports.
• Manage mutual and linked cases.
• Open and respond to emails in a timely manner.
• Listen to voicemails and respond promptly.
• Open and act on faxes in a timely manner.
• Adapt quickly to agency or industry changes.
• Discuss any concerns or questions with the supervisor.

Requirements for Success

• Excellent customer service and active listening skills.
• Ability to multitask effectively.
• Strong written and verbal communication skills.
• Effective time management and ability to prioritize tasks.
• Positive, team-oriented approach.
• High stress tolerance and ability to work under pressure.
• Flexibility and adaptability in a fast-paced environment.

Any other duty assigned to meet the agency’s needs.