Care Coordinator (Spanish & English Proficiency)

SnappyCX, Inc.; Colombia; A distancia; COP 18.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

A leading healthcare services provider seeks an experienced Care Coordinator to manage patient care in a fully-remote, full-time role. You will handle a high volume of calls, coordinate referrals, and ensure continuity of care in a dynamic environment. Ideal candidates possess significant care coordination experience, strong communication skills, and familiarity with healthcare scheduling software. Commitment to patient service and attention to operational detail are crucial. This position offers a flexible working schedule tailored to client needs.

Formación

• Preferably have home care coordination experience.
• Familiarity with EHR systems like HHAeXchange, Epic, or Athenahealth.
• Ability to handle a high call volume effectively.
• Knowledge of HIPAA and state home care regulations and compliance.
• Proficiency with MS Office (Word, Excel, Outlook).
• Willingness to learn new scheduling or care-management systems.
• Availability for full-time hours in client time-zone.

Responsabilidades

• Handle high volume calls as primary contact for clients and caregivers.
• Coordinate patient referrals and follow-up appointments.
• Maintain accurate client records and document communications.
• Schedule and monitor care assignments across locations using cloud tools.
• Log updates and track staff assignments in the system.
• Confirm patient attendance and monitor treatment progression.

Conocimientos

Care coordination experience

Good communication skills

Organizational abilities

Attention to detail

Proficiency in Microsoft Office

Remote work discipline

Availability

Herramientas

Home care scheduling software

Microsoft Office

Athenahealth

Descripción del empleo

SnappyCX is seeking experienced Care Coordinators to join its client’s care team. This is a fully-remote, full-time position. You will serve as a central point of contact for patients, families, client’s and care staff within a fast-paced, high-volume home care environment. Preference is given to candidates with prior home care coordination experience who can start within one week.

Key Responsibilities

• Handle high volume of incoming calls (80+ per week), serving as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals
• Coordinate care, patient referrals, timely scheduling of initial and follow-up appointments.
• Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate.
• Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems.
• Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads.
• Confirm patient attendance, monitor treatment progression, and follow up with providers to ensure continuity of care.
• Maintain accurate client records, document all communications, and update care plans as needed.
• Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs).
• Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations.

Requirements

• Care coordination experience (preferably within a home care or a similar healthcare coordination role.
• Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems).
• Good communication skills—comfortable managing a high call volume and building rapport over the phone.
• Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations).
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn care-management or scheduling systems.
• Compassionate, service-oriented mindset and ability to remain calm under pressure.
• Work Schedule: Monday – Thursday, 9:00 a.m – 5:00 p.m(EST); Friday, 9:00 a.m – 4:00 p.m (EST)

What You’ll Bring

• A working laptop or computer with the following specifications:
• RAM:Minimum 8GB
• Laptop:8th generation (8000 series) Core i5 or higher
• Desktop:Ryzen 5 3000 series or higher, or Core i3 10th generation or higher
• Mac:Core i5 2017 or higher, Core i7 2016 or higher
• Internet:A reliable connection with speeds of 20mbps or higher
• Location:Anywhere remote
• Language Proficiency: Excellent command of English, both spoken and written
• Availability:Willingness to work full-time within the client time-zone.
• Experience:Previous experience working remotely is highly desirable