Bilingual PlayStation Chat Support Specialist (C1)

Teleperformance Colombia; Bogotá; On-site; COP 20,088,000 - 26,784,000; Full time

Benefits offered by this job

40 hours per week

Performance-based bonus 15%

Indefinite-term contract

Gaming Arena access

Employee fund benefits

Job summary

Teleperformance Colombia in Bogotá seeks a Bilingual Customer Expert to provide chat support for PlayStation customers worldwide. You will help players with questions, clarifications, modifications or cancellations, ensuring a professional and positive experience.

The role requires strong English (C1) proficiency, a customer-focused mindset, and the ability to work in a global environment. This is a full-time position based in Bogotá with benefits and growth opportunities.

Qualifications

• Customer-focused professional with a passion for helping others.
• Clear and friendly communication, able to explain information simply.
• Proactive problem solver who stays calm in difficult scenarios.
• Discretion with sensitive information and accountability.

Responsibilities

• Provide chat-based support to PlayStation players across countries to solve questions and issues.
• Assist with product or service clarifications, modifications or cancellations.
• Maintain a high quality of customer experience and professional conduct.

Skills

Customer service

Bilingual English

Job description

Teleperformance Colombia in Bogotá seeks a Bilingual Customer Expert to provide chat support for PlayStation customers worldwide. You will help players with questions, clarifications, modifications or cancellations, ensuring a professional and positive experience.

The role requires strong English (C1) proficiency, a customer-focused mindset, and the ability to work in a global environment. This is a full-time position based in Bogotá with benefits and growth opportunities.