Customer Expert Bilingual C1 ? Chat Support On site Bogotá

Teleperformance Colombia; Bogotá; On-site; COP 20,088,000 - 26,784,000; Full time

Benefits offered by this job

40 hours per week

Performance-based bonus 15%

Indefinite-term contract

Gaming Arena access

Employee fund benefits

Job summary

Teleperformance Colombia in Bogotá seeks a Bilingual Customer Expert to provide chat support for PlayStation customers worldwide. You will help players with questions, clarifications, modifications or cancellations, ensuring a professional and positive experience.

The role requires strong English (C1) proficiency, a customer-focused mindset, and the ability to work in a global environment. This is a full-time position based in Bogotá with benefits and growth opportunities.

Qualifications

• Customer-focused professional with a passion for helping others.
• Clear and friendly communication, able to explain information simply.
• Proactive problem solver who stays calm in difficult scenarios.
• Discretion with sensitive information and accountability.

Responsibilities

• Provide chat-based support to PlayStation players across countries to solve questions and issues.
• Assist with product or service clarifications, modifications or cancellations.
• Maintain a high quality of customer experience and professional conduct.

Skills

Customer service

Bilingual English

Job description

Were looking for a Bilingual Customer Expert to join our team in Bogotá for a chat support role. In this role the CSR will have the opportunity to support a global leader in the entertainment and gaming industry providing attention to Sony PlayStation players from different countries through chat interactions to solve doubts, make clarifications, modifications or cancellations of any products or service. The representative will aim to help players with their problems in a professional manner guaranteeing great customer experience.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency (C1), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Lets Talk About Benefits:

• Work schedules of 40 hours per week designed to support work-life balance
• Performance-based bonuses to reward your results and commitment: 15%
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.