Bilingual Customer Service Expert

TP; Bogotá; On-site; COP 33,480,000 - 60,264,000; Full time

Benefits offered by this job

42 hours per week

Performance-based bonus 47%

Gaming Arena access

Indefinite-term contract

Employee fund benefits

Job summary

TP is seeking a Bilingual Customer Service Specialist in Bogotá to support customers in English. You will respond to inquiries, provide clear guidance, and deliver effective solutions across service scenarios, ensuring a positive experience in every interaction.

Ideal candidates are customer-focused, solution-driven, and clear communicators with advanced English (B2). A proactive problem-solver mindset and careful handling of information are essential, along with teamwork and accountability.

Qualifications

• Customer-focused professional who genuinely enjoys helping others.
• Solution-driven thinker who resolves situations efficiently and accurately.
• Clear communicator who explains information simply, friendly and confidently.
• Proactive problem-solver who stays calm across different customer scenarios.
• Responsible and detail-oriented with careful handling of information.
• Bilingual communicator with advanced English proficiency (B2).

Responsibilities

• Respond to customer inquiries in English.
• Provide clear and friendly guidance to customers.
• Deliver effective solutions across service scenarios.
• Understand customer needs and ensure a smooth, positive experience in every interaction.
• Handle information responsibly and discreetly.
• Collaborate with team to deliver consistent service.

Skills

Customer focus

Solution oriented

Clear communicator

Problem solving

Detail oriented

Bilingual English

Team player

Job description

We’re looking for a Bilingual Customer Service Specialist to join our team in Bogotá. In this role, you’ll support customers in English by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency (B2), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Let’s Talk About Benefits:

• Work schedules of 42 hours per week designed to support work-life balance
• Performance-based bonuses to reward your results and commitment: 47%
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Indefinite-term contract for long-term stability.
• Employee fund benefits that support your financial wellbeing.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.