Bilingual Customer Support Specialist — English/Spanish

TP; Bogotá; Sur place; COP 33 480 000 - 60 264 000; Plein temps

Avantages offerts par ce poste

42 hours per week

Performance-based bonus 47%

Gaming Arena access

Indefinite-term contract

Employee fund benefits

Résumé du poste

TP is seeking a Bilingual Customer Service Specialist in Bogotá to support customers in English. You will respond to inquiries, provide clear guidance, and deliver effective solutions across service scenarios, ensuring a positive experience in every interaction.

Ideal candidates are customer-focused, solution-driven, and clear communicators with advanced English (B2). A proactive problem-solver mindset and careful handling of information are essential, along with teamwork and accountability.

Qualifications

• Customer-focused professional who genuinely enjoys helping others.
• Solution-driven thinker who resolves situations efficiently and accurately.
• Clear communicator who explains information simply, friendly and confidently.
• Proactive problem-solver who stays calm across different customer scenarios.
• Responsible and detail-oriented with careful handling of information.
• Bilingual communicator with advanced English proficiency (B2).

Responsabilités

• Respond to customer inquiries in English.
• Provide clear and friendly guidance to customers.
• Deliver effective solutions across service scenarios.
• Understand customer needs and ensure a smooth, positive experience in every interaction.
• Handle information responsibly and discreetly.
• Collaborate with team to deliver consistent service.

Connaissances

Customer focus

Solution oriented

Clear communicator

Problem solving

Detail oriented

Bilingual English

Team player

Description du poste

TP is seeking a Bilingual Customer Service Specialist in Bogotá to support customers in English. You will respond to inquiries, provide clear guidance, and deliver effective solutions across service scenarios, ensuring a positive experience in every interaction.

Ideal candidates are customer-focused, solution-driven, and clear communicators with advanced English (B2). A proactive problem-solver mindset and careful handling of information are essential, along with teamwork and accountability.