Bilingual Intake Specialist — Remote & CRM-Savvy

Superstaff; Medellín; Remote; COP 35,545,000 - 42,575,000; Full time

Benefits offered by this job

Full Colombian legal benefits

Indefinite Term Contract

Growth with US immigration law firm

Job summary

Superstaff in Medellín, Colombia seeks a bilingual, energetic intake coordinator to qualify leads, schedule consultations, and guide prospects through a smooth onboarding process.

You will be the first contact for potential clients, screen qualified leads, coordinate with the sales team and Firm Administrator, and help prospects access resources and referrals. This role is remote with a Monday–Friday schedule and full Colombian benefits.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Prior customer service experience is required.
• Sales background; energetic and professional.
• Experience with a CRM, particularly data tracking and reporting.
• Education or work experience equivalent to a bachelor’s degree.

Responsibilities

• Talk to leads and qualify them by asking questions to identify ideal clients.
• Screen out unqualified leads using the same questions.
• Schedule qualified leads for initial consultations.
• Initiate the pre-engagement glidepath for prospects scheduled for consultations.
• Ensure every contact is guided to a consultation, referral, or resources.
• Prepare the salesperson with the information needed for a successful consultation.
• Prepare engagement agreements and follow up to secure payments.
• Maintain contact with non-showing or non-signed prospects and keep the door open.
• Update databases and reports to track calls, qualified leads, and metrics.

Skills

Bilingual Spanish/English

Customer service experience

Sales experience

Communication skills

CRM experience

Education

Bachelor's degree or equivalent

Tools

CRM system

Job description

Superstaff in Medellín, Colombia seeks a bilingual, energetic intake coordinator to qualify leads, schedule consultations, and guide prospects through a smooth onboarding process.

You will be the first contact for potential clients, screen qualified leads, coordinate with the sales team and Firm Administrator, and help prospects access resources and referrals. This role is remote with a Monday–Friday schedule and full Colombian benefits.