Bilingual Immigration Intake Specialist - Client-Focused

Alonso & Alonso Attorneys at Law, PLLC; Puerto Bogotá; Presencial; COP 28.938.000 - 41.215.000; Jornada completa

Descripción de la vacante

Alonso & Alonso Attorneys at Law, PLLC in Colombia seeks an energetic intake and outreach specialist to qualify immigration leads and guide clients through intake questionnaires. You will screen eligibility, deliver a compassionate client experience, and coordinate with the sales team to promote consultations.

Applicants must be bilingual English/Spanish, have at least one year in customer service or sales, and excel in communication, empathy, and time management in a fast-paced, metric-driven

Formación

• Minimum 1 year of experience in customer service and sales.
• Bilingual proficiency in English and Spanish (spoken and written) required.
• Strong communication, persuasion, and interpersonal skills.
• High empathy, emotional intelligence, and a client-centered mindset.
• Ability to thrive in a fast-paced, metric-driven environment.

Responsabilidades

• Conduct inbound eligibility screenings to assess potential client qualification for immigration services.
• Provide a professional, compassionate, and client-focused experience during all interactions.
• Guide prospective clients through a structured intake questionnaire to identify potential immigration solutions.
• Proactively conduct outbound calls to engage prospective clients and promote consultations.
• Execute timely follow-up communications based on pipeline stage and business priorities.
• Maintain consistent client contact to support conversion and reduce lead drop-off.
• Ensure client profiles are accurately completed and maintained in the case management system.
• Track and document all interactions, dispositions, and follow-up actions with precision.
• Adhere to intake SOPs, quality standards, and compliance requirements.
• Collaborate closely with Sales Consultation leadership to ensure a smooth intake-to-consultation handoff.
• Actively participate in sales contests, training sessions, coaching, and team meetings.
• Continuously build knowledge of firm services, immigration processes, and effective engagement techniques.

Conocimientos

Bilingual English/Spanish

Customer service

Sales outbound calling

Communication

Time management

Empathy

Descripción del empleo

Alonso & Alonso Attorneys at Law, PLLC in Colombia seeks an energetic intake and outreach specialist to qualify immigration leads and guide clients through intake questionnaires. You will screen eligibility, deliver a compassionate client experience, and coordinate with the sales team to promote consultations.

Applicants must be bilingual English/Spanish, have at least one year in customer service or sales, and excel in communication, empathy, and time management in a fast-paced, metric-driven